Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

SLA Calculation

sandeep kute
sandeep kute Jul 26, 2017

Hi,



I would like to set custom field which should display (Without using any plugin) whether SLA has been met or Breached.Reasn behnd this is that Im not able to export Time to Response or Resolution in CSV.'

please advice

Comment
Watch
Like Be the first to like this
1109 views

1 comment

Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Jul 26, 2017

>Without using any plugin

Then, no, you can't do this.

However, the SLA is already displayed, with indicators of met or breached, so I'm not sure whay you are trying to duplicate it?

Like
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Jul 26, 2017

Sandeep, given you are trying to export to CSV, it may be you are looking to create more flexibility in reports/dashboards than is available out of the box? Regardless, while the time to resolution doesn't export (calculated field) you can certainly recreate this in excel using created and resolution dates. Likewise with the first response. Once you get things the way your want in excel (pivot table, charts, etc.) it becomes a template where you can copy/paste in the data weekly or whatever.

Opinion: Better still is to use Microsoft BI as it is quite powerful. Thought w/ most things MS...not super user friendly.

Like
sandeep kute
sandeep kute Jul 26, 2017

Thanks for response.

 

Like
Reply

Comment

Log in or Sign up to comment
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

See all events