Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

SLA Calculation

Hi,



I would like to set custom field which should display (Without using any plugin) whether SLA has been met or Breached.Reasn behnd this is that Im not able to export Time to Response or Resolution in CSV.'

please advice

1 comment

>Without using any plugin

Then, no, you can't do this.

However, the SLA is already displayed, with indicators of met or breached, so I'm not sure whay you are trying to duplicate it?

Jack Community Leader Jul 26, 2017

Sandeep, given you are trying to export to CSV, it may be you are looking to create more flexibility in reports/dashboards than is available out of the box? Regardless, while the time to resolution doesn't export (calculated field) you can certainly recreate this in excel using created and resolution dates. Likewise with the first response. Once you get things the way your want in excel (pivot table, charts, etc.) it becomes a template where you can copy/paste in the data weekly or whatever.

Opinion: Better still is to use Microsoft BI as it is quite powerful. Thought w/ most things MS...not super user friendly.

Thanks for response.

 

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,485 views 17 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you