Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Link Redirection Jira SD Customer Portal

Hi,

Below are our Jira service desk Links. Issue that we are facing is whenever user Clicks on the Link given in attached screenshot, it gets redirected to link NO 2. Instead , It should be always redirect to Link 1. Can we restrict it.

1. https://<Cloud Server>/servicedesk/customer/portal/2/<Key or Incidnet No>---- Customer Portal

2. https://<<Cloud Server>/browse/<Key or Incidnet No> ---- Jira Service Desk UICustomer Portal Screen.png

2 comments

Is the user clicking the link an agent in that service desk?

On customer Portal, User clicking on Link which redirects to Link 2 instead on Link 1.

This matches my current problem. I am trying to get issue links working on the customer portal and have the same stumbling block. the "customer" facing links, redirect to BROWSE, which obviously the customers do not have access to view. i assume you never had this fixed. i am looking into a resolution today.

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,465 views 17 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you