The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi,
Below are our Jira service desk Links. Issue that we are facing is whenever user Clicks on the Link given in attached screenshot, it gets redirected to link NO 2. Instead , It should be always redirect to Link 1. Can we restrict it.
1. https://<Cloud Server>/servicedesk/customer/portal/2/<Key or Incidnet No>---- Customer Portal
2. https://<<Cloud Server>/browse/<Key or Incidnet No> ---- Jira Service Desk UI
On customer Portal, User clicking on Link which redirects to Link 2 instead on Link 1.
This matches my current problem. I am trying to get issue links working on the customer portal and have the same stumbling block. the "customer" facing links, redirect to BROWSE, which obviously the customers do not have access to view. i assume you never had this fixed. i am looking into a resolution today.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events