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Link Redirection Jira SD Customer Portal

Hi,

Below are our Jira service desk Links. Issue that we are facing is whenever user Clicks on the Link given in attached screenshot, it gets redirected to link NO 2. Instead , It should be always redirect to Link 1. Can we restrict it.

1. https://<Cloud Server>/servicedesk/customer/portal/2/<Key or Incidnet No>---- Customer Portal

2. https://<<Cloud Server>/browse/<Key or Incidnet No> ---- Jira Service Desk UICustomer Portal Screen.png

2 comments

Boris Berenberg - Atlas Authority
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Jul 27, 2017

Is the user clicking the link an agent in that service desk?

On customer Portal, User clicking on Link which redirects to Link 2 instead on Link 1.

JiraYo
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Feb 21, 2019

This matches my current problem. I am trying to get issue links working on the customer portal and have the same stumbling block. the "customer" facing links, redirect to BROWSE, which obviously the customers do not have access to view. i assume you never had this fixed. i am looking into a resolution today.

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