Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,455,269
Community Members
 
Community Events
175
Community Groups

Link Redirection Jira SD Customer Portal

Hi,

Below are our Jira service desk Links. Issue that we are facing is whenever user Clicks on the Link given in attached screenshot, it gets redirected to link NO 2. Instead , It should be always redirect to Link 1. Can we restrict it.

1. https://<Cloud Server>/servicedesk/customer/portal/2/<Key or Incidnet No>---- Customer Portal

2. https://<<Cloud Server>/browse/<Key or Incidnet No> ---- Jira Service Desk UICustomer Portal Screen.png

2 comments

Is the user clicking the link an agent in that service desk?

On customer Portal, User clicking on Link which redirects to Link 2 instead on Link 1.

This matches my current problem. I am trying to get issue links working on the customer portal and have the same stumbling block. the "customer" facing links, redirect to BROWSE, which obviously the customers do not have access to view. i assume you never had this fixed. i am looking into a resolution today.

Comment

Log in or Sign up to comment
TAGS

Atlassian Community Events