Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Link Redirection Jira SD Customer Portal

Hi,

Below are our Jira service desk Links. Issue that we are facing is whenever user Clicks on the Link given in attached screenshot, it gets redirected to link NO 2. Instead , It should be always redirect to Link 1. Can we restrict it.

1. https://<Cloud Server>/servicedesk/customer/portal/2/<Key or Incidnet No>---- Customer Portal

2. https://<<Cloud Server>/browse/<Key or Incidnet No> ---- Jira Service Desk UICustomer Portal Screen.png

2 comments

Is the user clicking the link an agent in that service desk?

On customer Portal, User clicking on Link which redirects to Link 2 instead on Link 1.

This matches my current problem. I am trying to get issue links working on the customer portal and have the same stumbling block. the "customer" facing links, redirect to BROWSE, which obviously the customers do not have access to view. i assume you never had this fixed. i am looking into a resolution today.

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

323 views 4 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you