Having upgraded to Jira Service Desk v7.4.1 from a version in the v6.4 range, the software fails to come up with the following message:
2017-07-30 23:05:14,492 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] Your current JIRA Service Desk license doesn't allow you to upgrade to this version of JIRA (7.4.1). JIRA Service Desk
expired on 17/Mar/17 1:00 PM, and you can currently only upgrade to versions released prior to this date. Alternatively you can renew your license at my.atlassian.com (http://my.atlassian.com) which w
ill allow you to upgrade to this version of JIRA (7.4.1). You can enter your new license here (/secure/ConfirmNewInstallationWithOldLicense!default.jspa).
See our documentation for more information on licensing errors.
According to the above error message, adding the license should be achieved by visiting /secure/ConfirmNewInstallationWithOldLicense!default.jspa
Attempting to do this causes a redirect to /secure/errors.jsp, which breaks because JIRA is hosted below /jira on this installation.
Visiting the opening JIRA page should cause you to go to the licensing screen (in theory), but in practice it leads you to a pagethat says "Oops, you've found a dead link."
How is it possible to apply a license to JIRA when the JIRA user interface has stopped working?
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events