I have to guess I am not the only person who is struggling with the limited options on the Cloud version of the Service Desk customer portal. I would much prefer to use the Cloud version of Service Desk as we are already on Cloud Jira and Confluece, but that portal is not very good. Has anyone tried, or had any success in running the portal as a locally installed server piece, and all the rest in the Cloud? Or so you have to fully run Service Desk locally in order for it to work properly, and then just use the integrations to Jira and Confluence?
Any feedback on throughts and experiences are greatly appreciated as we are trying to come up with a good solution.
I wil also be able to provide my experiences soon, as I am installing locally, and seeing what I am able to get running in the next few days.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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