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i am just at the last steps of getting a SD set up.
the final part i need is for the Organization field to automatically complete itself depending on who raised it. E.g. if user A from Client A raises an incident, i want the organization to automatically show that they are from Client A.
i have already set up the organization and customer under it.
thats odd. the organization doesnt seem to set automatically when the client uses self service.
the THEN clause would solve this straight away.
thats for your input.