When a user calls our help desk, we require our agents to fill out a ticket detailing the call. Usually, the user's issue is resolved on the call. Is it possible to create an issue in Service Desk that is already resolved? Currently our agents are creating a ticket and then resolving it which is an additional step for them.
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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