we have configured the customer notification for our service desk project and everything seems to be fine apart from one functionality.
Ocasionally we want to send email and put our servicedesk email address in the 'CC' field in order to leave a comment in the ticket.
Now that part working fine, however Jira will forward that comment to the 'Reporter' to which we don't want.
We will write a comment from within the ticket and hit the 'share with customer' if there is a note for the 'Reporter' as well that can be seen.
We have tried to configure the project on several different ways but this still keep happening.
Is there a way to set it up according to our wish? If so how?
Thank you very much!
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