We have clients who buy blocks of support hours from us (for example 100 hours to be used as and when required).
I am looking for a way, either natively or through add-on to say that client "X" has 100 hours against them and as we log time on tickets in service desk it reduces the number of hours left.
Each client has a project setup for thier support contract so effectively a Project has a number of hours left.
We currently already use Tempo timesheets
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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