Hi,
I'm interested in hearing what it takes to integrate a chatbot with Jira Service Management Cloud in to save agents' time.
Regards,
Radek Cichocki
Thank you, @Bertrand Lafforgue
This is insightful, great answers regarding point 2). I like the overall process that you have described, and what to consider. It's a good chceklist to follow :)
My remaining questions regard experience from a working implementation, what the results were, what chatbot technology was used in particular, what the user feedback was, etc.
Would you be willing to share your experience in this regard too?
Regards,
Radek Cichocki