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Hi,
I'm interested in hearing what it takes to integrate a chatbot with Jira Service Management Cloud in to save agents' time.
Regards,
Radek Cichocki
Thank you, @Bertrand Lafforgue
This is insightful, great answers regarding point 2). I like the overall process that you have described, and what to consider. It's a good chceklist to follow :)
My remaining questions regard experience from a working implementation, what the results were, what chatbot technology was used in particular, what the user feedback was, etc.
Would you be willing to share your experience in this regard too?
Regards,
Radek Cichocki
Hello Radek,
My company is a provider of a conversational AI platform that is well integrated with the Atlassian platform (JSM, Confluence, Opsgenie,...)
If you want to read what customers are saying about one of our very simple and intuitive solutions, just go here: https://marketplace.atlassian.com/apps/1224614/koji-chatbot-for-jira-service-management-confluence?hosting=cloud&tab=reviews
If you want to read the feedback from customers on more sophisticated conversational AI projects, you can read this: https://www.konverso.ai/blog. You will also find best practices for project implementation, how to apply AI for Service Desk automation.
Enjoy the reading.
Bertrand Lafforgue