Jira Service Management

Hello, we are using Atlassian Cloud (Jira Service Management) and we have created a customer portal (Help Center) for our workers (clients). Is there a free Microsoft Teams App to integrate and...

• cloud
• jira-service-management
• jira-service-management-cloud

can you please suggest this request? i am waiting for your response. i am done with the power automation for user creation, but I need to connect the Jira ticket to the power automation app. Also ple...

• cloud
• jira-service-management
• jira-service-management-cloud

is good real

• cloud
• jira-service-management
• jira-service-management-cloud

Hi! I have a weird, maybe even crazy, question. The idea comes from stories about migrations to the cloud in which some companies working with JSM and other Atlassian products need help determini...

• cloud
• jira-service-management
• jira-service-management-cloud

Good  afternoon , We  are going to migrate our Jira sofware  to Jira service management and we would like to know about the opcion with email that create a case  . for example w...

• jira-service-management
• jira-service-management-server
• server

Hello, recently, the notification emails received from Jira have a different preview than before. Specifically, instead of displaying the username of the notification sender, it always shows "Norepl...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Would anyone be willing to share resources/screenshots/notes/videos on workflows that you have in place starting with Feature request intake all the way through development and release?  I real...

• cloud
• jira-service-management
• jira-service-management-cloud

https://community.atlassian.com/t5/Automation-articles/Introducing-our-new-packaging-model-for-Jira-Cloud-Automation/ba-p/2446099 In today’s model, an automation rule that is configured to run in a ...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone! Hope you all of you doing great!   I dealing with a problem and hope someone can help me   I used JBCF:Message field and I wrote a jQuery script for it and it tota...

• custom-field
• field
• jira-service-management
• jira-service-management-server
• scripted-field
• +1 more tag...

We need to change that setting and ensure that only client tickets created by them, assigned to them or reported by them across any user from that client team only should be displayed to them.

• cloud
• jira-service-management
• jira-service-management-cloud

Has anyone had much success in setting up Jira/Confluence in order to store Customer (Organization) information such as: Contract Start/End dates Main Contact Name Email Telephone Products Purc...

• atlassian-support
• confluence
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

Hi all! I'm setting up automation in a project for different issue types. We have a basic type of task in which specialists solve applicants' questions. We want to set up automation for a different...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi all! Help me solve the problem please. I'm setting up automation. Related task: When an author or approver writes a comment to a task via mail or portal, and the task status was “Closed,” the ...

• jira-service-management

Hello to all of you. I am trying an automation from a ticket (SD) to a linked ticket (DEV). Already worked correctly, I leave the automation working. But we want to go a little further and...

• cloud
• comment
• jira-service-management
• jira-service-management-cloud

Someone's been creating a massive amount of fake jira service management accounts that emulate a crypto trading system and adding people. Please fix Jira to avoid using it for spam/scams! some examp...

• atl-rvw
• cloud
• jira-service-management
• jira-service-management-cloud

I've been using Jira Service Management for a while now and what I fail to still understand is how a service desk team can effectively be managed on the platform? I would like to know how other team...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, we’ve been working on a solution to improve SLAs for customers that requir...

• cloud
• jira-service-management
• jira-service-management-cloud
• sla

We have an existing service desk where all 8 members of the department are licensed as agents, but generally only 2 of them interact with requesters. The team is looking to rework their setup so tha...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all,   this topic ist about best practices, experiences and pitfalls while managing your users and customers of Jira service Management and Jira Software. While we have had a clear guideli...

• cloud
• jira-service-management
• jira-service-management-cloud

If you are using Asset object schema in issues using assets custom fields and accidentally delete the entire object schema or specific object type, as you already know there is no way to restore obje...

• backup
• cloud
• cloud-migration
• data-center
• insight
• +4 more tags...

Sharing experience where proforma forms stop displaying properly after unknown amount of time with JSM 5.10.1 and JS 9.10.1 while deployed on Oracle openjdk 17.x.   https://jira.atlassian.com/...

• jira-service-management
• jira-service-management-server
• server

...ield.setAllowInlineEdit(true)     def fieldId = customFieldManager.getCustomFieldObject(field.getFieldId())     def fieldConfig = fieldId.getRelevantConfig(getIssueContext())     def f...

• behaviours
• custom-field
• jira-service-management
• jira-service-management-server
• scriptrunner
• +1 more tag...

...oken cost? As of the date of publication of this article, the prices charged by OpenAI for processing messages sent to its API are: With GPT-3.5 Turbo model and 4K context: $0.0015 for 1K tokens (i...

• atlassian-marketplace
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• jira-software-cloud

We as Lansweeper recently published an integration application for Jira Assets Lansweeper App for Jira Service Management Assets  We have found an issue, we have identified the root cause, we ...

• integration
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I started a discussion on Atlassian's Jira platform being used for phishing attacks, but the post was taken down. Why?

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud