Jira Service Management

I would like to create an automation that transitions the issue to a particular status once a Comment has been posted that is addressed to the Reporter.  Seeking help with how to test if a new C...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I tried this new category today. It's a new request type and linked to the original customer ticket (e.g. incidents) as shown in the screenshot. However, developers cannot edit the fields or be a...

• escalation
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

  Hello Atlassian Community, This marks my first discussion in our community, so please bear with me if I've chosen the wrong topic or title. Your patience is much appreciated! 😊 I'm excited...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, after a ticket has been closed, i would like to prevent users from writing new comments and editing their own comments. I read tons of article and saw many solution for server like changing...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Once ticket is approved/declined, it doesn't show next transition in JSM customer portal. 

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi Team,   After fresh installation of jira i trying to restore my old mssql backup but after restore jira wont work so need your help i am newbie for jira 

• jira-service-management
• jira-service-management-server
• server

Hello! When we switched to ssl our jira automation crashed. I am attaching a screenshot, when creating automation this error appears: And this error when enabling automation:  

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi, I am trying to find the silent install commands for Jira Assets Discovery from Intune or ManageEngine which ever one is the easiest.   Could you please provide any install commands. &nbs...

• cloud
• jira
• jira-cloud
• jira-service-desk

Hi everyone, I am using Jira Service Management 5.10.0 and Jira Core 9.10.0 Which Oracle database version or edition is best one  Please help.

• jira-service-management
• jira-service-management-server
• server

All the date fields do not let us add a date that is more than 30 years into the future. 

• cloud
• jira-service-management
• jira-service-management-cloud

Anyone on Jira Cloud thrilled about Automation price changes. 

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi!   I am currently speeding up processes by making multiple approval parallel to eachother. Previously I made an SLA which timed from the moment the status was set to waiting on team xx (whi...

• cloud
• group
• jira-service-management
• jira-service-management-cloud
• workflow

Since this has cost me a lot of nerves over the last few days and unfortunately the documentation is silent about the required values, here is a short HowTo To update an issue and fields of an issue...

• cloud
• insight
• jira-cloud
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

Retrieving a value (text) from the ProForma form Currently, Proforma only keeps the ID of the list field in the JSON and returns the associated value when the form is displayed. Therefore, due to ...

• automation
• cloud
• forms
• insight
• jira-service-management
• +2 more tags...

API Keys expiring --- how to fix it?

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello  I am new to jira, we have Jira Cloud and planning to migrate it to data center. can you please help me with the documentations or steps.

• jira-service-management
• jira-service-management-server
• server

Hi Community! Are you working in accordance with ITSM principles? If so, what tools do you use? Tell me more how these rules work for your team. 

• confluence
• jira-service-management
• unknown-hosting-type

Hey Community, I have the following requirement. There are 2 projects in 2 different instances. If an issue is created in 1 project in instance A or an update happens, both instances A & B nee...

• jira-service-management
• jira-service-management-server
• server

Quite surprised there are no available Atlassian instructions for reverting a JSM Customer-level (i.e. external) account to a Portal-only account (or the equivalent).  

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, we have an IT Support project in Jira Service Management and customer help desk portal website where the customers can create their tickets. We are already using Jira Cloud app for Microsof...

• cloud
• jira-service-management
• jira-service-management-cloud

Thes service are very nice 👍

• jira-service-management
• unknown-hosting-type

Hi, so as I just discovered, opening the create screen in the UI and toggling the "Use request type fields" on/off and then closing the screen again without creating an issue actually dictates which...

• bug
• cloud
• jira-service-management
• rest-api

I'm just curious.  With Canned Responses you can insert the names of the Reporter, Assignee, and Current User.   With that in mind, I'm curious how most people using JSM would like to...

• cloud
• jira-service-management
• jira-service-management-cloud

Sir, all Tasks and bugs didn't transfer from alsalaamtechhouse@gmail.com to alsalaampakistan@gmail.com. please resolve my this issue as soon as possible

• jira-service-management
• unknown-hosting-type

In my previous blog, I discussed the topic of "Pragmatic Jira Automation: A Governance Approach". Today, I will show you how to define an approver field using Jira Automation dynamically. Defining r...

• cloud
• jira
• jira-cloud
• jira-service-desk