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📣 EAP: Increased SLA goal capacity in projects

Manas Shukla
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 7, 2023


Hi Atlassian Community,

I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, we’ve been working on a solution to improve SLAs for customers that require more goals in their projects than what JSM currently allows.

In this new feature, we are increasing the amount of time targets a single goal can handle by allowing you to group priorities under a single JQL clause. We expect this will greatly reduce your dependency on the overall goal limit without requiring any complex changes to your current SLA configuration


Read the article to know more:

How to sign up for the EAP?

We are limiting the EAP to only the first 15 customers that sign up!

Step 1: You must be a org admin or site admin to be able to enroll in the EAP.

Step 2: Sign up here:

Step 2: We will reach out to you to enable the feature in your selected project. Rest assured that the feature will not disturb your existing SLAs. They will continue to work as expected.



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