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A number for the ability to use the tool


I have a weird, maybe even crazy, question.

The idea comes from stories about migrations to the cloud in which some companies working with JSM and other Atlassian products need help determining what the Atlassian environment is really about (including their relations with business processes).

On a scale from 1 to 10, how much does a company need to know and understand its tools (e.g., JSM) to safely, or at least nearly trouble-free, base business activities on it?
Is there some minimum that can be described with the number?

I hope it makes any sense.

1 comment

Marcus Jones
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Oct 02, 2023

Hi Wojciech,


I think I may understand your question. Realistically, if you already have your business processes defined and are wanting to lift and shift them into JSM, I think you at least need to be a 6 out of 10 in terms of your understanding of the tools and nuances in JSM. The basics are pretty easy, but running enterprise level processes requires knowledge of the entire platform. Your Workflows, notifications, automations, Request types, Issues Types, post-functions, custom fields, JQL, etc. will all need to be understood. I would suggest taking some of the courses at Learn Jira, Confluence, Trello, Jira Service Management, Jira Align, and more Atlassian software with Atlassian University : Atlassian that focus on areas where you are weakest. I would also suggest setting up a free site (Less than 3 users) that will allow you to test and play before you get into the critical stuff. 

Ofcourse, this community is super helpful and were here to help you during your journey!


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