Hi, We use Jira Service Management to support external customers. We do our best to provide best-in-class support in all created requests. I gathered what exactly we do in one place: We resp...
Edit: This feature is now being rolled out. You can find the documentation in this link Hi everyone, I'm the product manager for SLAs in JSM. We are working on allowing customers to import ho...
Hi Community, I try to import from a database in insight plugin and try to put on selector a query with UNION statement and i can save the configuration and not see any error. If i remove the U...
⭐⭐Happy Apptoberfest to the Atlassian Community!⭐⭐ Resolve employee IT requests faster in Slack with automated suggestions from Confluence and bi-directional ticket updates between Slack and...
I am going to integration insight rest api with my Jira app. In this case i was trying to hit the endpoint from the browser, which is giving 404 http://host:port/context/rest/insight/api-ve...
Hi community :) I am the product manager for SLAs in JSM. Since a lot of customers ask for increasing the time goal limits, we are revisiting these limits as part of SLA improvemen...
Hello all! I would like to hear how you have arranged your knowledge base! Let me explain why. Currently we have our knowledge base available for logged in portal customers. We have designed th...
Olá! Boa tarde. Gostaria de saber se tem como abrir vários chamados de uma vez só no JIRA, eu trabalho na empresa pagseguro e preciso abrir 900 chamados com dados do excel, tem como fazer algo assim?...
Need a demo for JIRA service management cloud
I'd love to know what your favorite Jira Service Management feature is and why you like it.
I am Jerry from Troopr product team. We are building Slack apps for Jira Software, Jira Service Management and Confluence. I'd be happy to discuss feature ideas for our app that would be most benefic...
Good afternoon! The question is why does the SLA get lost if a response is made to the client? thanks fo answers
Dear colleagues, Do you know how can I use Outlook to Jira connectors, as they are greyed out into Outlook? I am looking to connect Outlook with Jira automatically and also Jira Boards. &nb...
if you want to Link Created issue to an old issue through text follow these steps
Dear Members, Doing Good! Rules are working after office hours , need a solution to work only in working hours. Any help Thanks in Advance!! BR,
Hi All, I thought this was an impossible task for the last couple of months whilst building my site and thought I was going to have to manually associate Portal Customers with nearly 1000 objects, b...
Has anyone had success using JIRA for managing sustainment activities ( ie preventative & corrective maintenance, parts & inventory)?
We want to use Opsgenie, to page different team members whenever we have a P1-Critical Incident. To achieve this we need to activate 'Alerts' under the feature and 'responder alerts' under Incident m...
My company has been looking into way to cleanup our Jira instance. We are currently at 70+ software projects and 5 service desk projects. One of the ideas that is always brought up is to move all of ...
...nfortunate. We could open up project access to the public, but we really don't want non-employees to be able to submit portal requests to our internal departments. I'm curious if anyone else out t...
Hello Community, We are developing a Salesforce Sales solution for our commercial team, and we acquire Jira Service Rocket connector to share our records with Jira's project. At the beginning, we...
I like to cancel my membership and get my money back. It’s not what I needed.
Jira Service Management doesn't presently offer a feature like ServiceNow's Assignment Groups, but you can get pretty darn close with a couple of custom fields, an Automation rule, and (optionally) a...
Good morning, I'm testing the Jira Services Management service. However, I can't find the option to associate this service with an already created project, the system wants me to create a new one, b...
Hi team, below is my requirements 1.on-premises monitoring (Like server, desktops, firewall etc) 2. user behavioral monitoring 3. and ITSM Kindly advise jira will suppor...
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