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Jira Service Management
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I mean, it seems to be an ongoing thing. Jira Service emails going out, no idea who their from, my Trello account data being used to populate a new account under someone else's project, no control or...
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What can I do to stop this kind of mail? I've already sent this to abuse@atlassian.com but nothing happened. Please someone help it's really annoying. Thanks!
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how can I create and modify an HR employee board? how many use Jira as an HR employee performance management?
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Hey, I get emails from bots daily and these are starting to irritate me. They keep on inviting me to different Services and this is driving me crazy. I accepted the invite once, now I ...
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I have person information on this account I can't make private so they can get my name and email address I have already had an attempt against my microsoft login I can block these groups of people ...
363 views 2 0 Deleted user August 26, 2023 -
Some approvers are taking a long time to approve. IT service desk agents can manage this situation, because there delays response will affect ticker SLA
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First I want to apologize for even asking about this because I should be able to tell of I'm being scammed or not. But, I've been getting emails from am.norply.Atlassian.com-( something to that effec...
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Hey All, I have found a solution that how customer can add new customers in a project with the project permission restricted while creating an issue. The steps are as follows. Create a Lab...
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...utomated message is sent to the customer. The way we are currently doing it is with an automation that adds a public comment to the ticket, which is then sent by email to the costumer. Depending on t...
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I'm trying to link a company-managed service desk project to a backend software (or service desk) project (preferably team-managed). I ran across this discussion: Connecting a Service Desk to a Clas...
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The original attachment is not getting posted from Jira instead binary attachment is posted. I have used rest APIto send attachment by defining content type and boundary as required for Jira.
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I have been getting so many invite email bombs for the last 1 day... I did not even click accept on any of those invites and this is what my dashboard looks like: It's still going on......
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Hi there, I have changed the priorities to P1-P5 instead of critical, medium, low. I am able to see Highest, high, medium, low priorities in the service project report gadget when "Inc...
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Hi team, We have multiple portal groups within one project. Project name: ITSD Multiple Portal Groups: 1) Infra and Cloud Ops and then different forms 2) Cyber Security and then select different...
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I am trying to generate an automation email that able to collect the data from the fields in the form that has been submitted. Can anyone please help or guide me ?
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We have custom styling on our customer notifications. Outlook desktop seems to default it to the generic. Does anyone know the reason for this? Is it because it is coming from an external email. I've...
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I've received a few emails with invitations to your service management is there a way to validate them because I have been applying all over and I would hate to miss the opportunity.
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Hello, Does anyone know what Send -Pre notification mean in the Notification scheme? What does it do? ow can it help? Tnx a lot
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My team has a meeting with IT to review our project needs so that they can determine the most appropriate resource. I believe the options in consideration are either Smart Checklist, a Kanban board, ...
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Hi, where/how can I find the Default Satisfaction Report for my project? Can I export it? Thnak you!
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I hope this message finds you well. I wanted to propose a new feature that could greatly improve the usability and management of assets within our development environment, particularly when dealing w...
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Hello Everyone in the Atlassian Community! Recently, I have noticed that many of us are looking for various add-ons for Jira to facilitate and streamline our work. Naturally, this need arises from b...
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Problem: If you change the Request Type names, this will break the JQLs queries used on Filters, SLAs and Automations. To solve this problem, I found that we can use Request Types IDs on ...
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Hello, Looking for best practices, examples, or ideas from other organizations on ways to keep a project intake process and Epic (project) workflow simple and effective. I'll put our process below f...
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Hi Team, I am customer to some other organization, i want to raise a request in their customer portal on a issue. i raised a Request using rest api. Below was the endpoint. Endpoint : https...
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