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Free Jira Cloud App for Microsoft Teams with embed Customer portal website


we are using Atlassian Cloud (Jira Service Management) and we have created a customer portal (Help Center) for our workers (clients).

Is there a free Microsoft Teams App to integrate and use Customer Support Portal (Help Center) website (link) for clients to make new tickets?

Kindest regards


1 comment

Patrick Schüßler (yasoon)
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Oct 10, 2023

Hi @Leon Pavesic 

Thank you for your question. There are a few options how to integrate Microsoft Teams and Jira Service Management:

You could embed the URL of the support portal as a tab within a Microsoft Teams channel. This is a native feature of Microsoft Teams and free of charge. 

Another option is to use the app Atlassian Assist, which you can download via the Atlassian Marketplace: Atlassian Assist | Atlassian Marketplace
While this app doesn't offer a direct integration of the support portal, it does offer the ability to link Microsoft Teams channels to Jira Service Management projects, allowing customer users to create tickets there.

I work for yasoon and we develop an integration called Microsoft 365 for Jira, which may provide the feature you are looking for.

I can highlight the following features here:

- Create support tickets within Microsoft Teams: Create support tickets from Microsoft Teams (
- Start a chat with internal or external customers/ colleagues in Jira: Microsoft Teams: Start a chat in Jira (

Here you find the a related use case video: Demo: Microsoft 365 for Jira – IT service management use case - YouTube

Our app is free for up to 10 users and can be tested within 30 days for free.

Let me know if you have any questions or directly book a demo right here


Like # people like this

@Patrick Schüßler (yasoon) ,

thanks for your answer and for the offer.

Your app looks great, but we need to review our budget first.

Kindest regards



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