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Community resources
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Jira Service Management
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In January 2022 Atlassian announced the acquisition of Percept.AI, an automated AI support tool. Percept.AI uses AI to power their virtual agent technology, helping organizations automate tier-1 supp...
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This Community post provides a possible workaround to migrate Insight objects (multiple) (legacy) custom fields to Insight objects custom fields. The Groovy script can be executed, for example from...
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TL;DR: Next week, we're rolling out a brand spanking new Jira integration experience and there could be an opportunity for you to save money on your next Halp bill. 💸 We know that connecting ...
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...as come true. In Apps Run The World’s previous report ServiceNow and Atlassian combined for a market share of around 50%. Since then they have expanded this dominance and together now account for 5...
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Hi Community! Emily here from Atlassian's ITSM team with the latest from our most recent release, Jira Service Management Server and Data Center 4.22. In this release, we are excited to ship new fe...
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This is a Forms for Jira Service Management Use Case. We’re publishing a series of these use cases here on Community to share how teams are using Forms to deliver high velocity service. Click here to...
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This is a Forms for Jira Service Management Use Case. We’re publishing a series of these use cases here on Community to share how teams are using Forms to deliver high velocity service. Click here to...
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...egal, and Finance keep sensitive information private in Slack. In Halp’s queue-level settings, teams can now enable “private replies” to designate a queue as sensitive. When someone publicly posts a q...
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This is a forms for Jira Service Management Use Case. We’re publishing a series of these use cases here on Community to share how teams are using forms to deliver high velocity service. Click here to...
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We are excited to announce that Atlassian has acquired Percept.AI, an AI-powered virtual agent technology provider, to expand frontline support capabilities in Jira Service Management. Percept.AI is ...
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UPDATE Feb 3rd at 5PM: Thanks again to everyone who participated in this AMA about the new no-code/low-code form builder in Jira Service Management Cloud. Simon Herd (Product Manager) and I recorded ...
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This is a Jira Service Management Forms Use Case. We’re publishing a series of these use cases here on Community to share how teams are using forms to deliver high velocity service. Click here to see...
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TL;DR: Start your year on a productive note and watch our webinar on demand to learn 3 advanced Microsoft Teams features you should be using in 2022. The pandemic h...
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This is a Jira Service Management Forms Use Case. We’re publishing a series of these use cases here on Community to share how teams are using forms to deliver high velocity service. Click here to see...
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In this video tutorial, we will show you how you create a customer bug request from the portal and then use automation to create and link development tasks to the corresponding jira software project....
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In today's hyper-competitive customer and sales landscape, a rep's success often hinges on the efficiency of their operational support. But the ops managers who reps depend on are also res...
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Hi Community Members!! Here's a quick overview of how the knowledge base works when we integrate JSM with Confluence Basically, you need to have a Confluence subscription in order to have native ...
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Do you know how your employees feel about their tools? What do IT professionals expect from their workplace? How can you make them feel excited every day about their job? What can you do to increas...
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Have you tried the new form builder in Jira Service Management? My name is Pete Preston and I’m a Product Marketing Manager on the Jira Service Management team and the former marketing manager for ...
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Hello Community, We are glad to announce the ability to use DMARC to improve security for incoming email requests in Jira Service Management. Domain-based Message Authentication, Reporting, and C...
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Hi Everyone, We are happy to announce a new video tutorial series on Jira Service Management (JSM) and Jira Software synchronization (JS) using Jira Automation. Audience: - Organizations t...
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Hi everyone! Atlassian University is looking for 15-20 volunteers to test our newest training course, Get started with Jira Service Management, and provide feedback on the experience. The course is...
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Change is something that most people would initially reject why? Maybe it has to do with something that you don’t like or could be that you’ve gotten used to another thing and the switching routine j...
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Hi everyone! We are currently running a new Jira Service Management Lightning Talk series and we want to keep the conversations going after each episode ends. As part of our follow-up ...
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If you’ve been wondering, how to perform multiple creations of JSM organization or how do you import a specific set of customers into a specific Jira service management project (JSM project). Look no...
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