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JSM Jira Automation: How to create tasks for Dev Teams

JSM-JS Create Ticket YouTube Card.png

In this video tutorial, we will show you how you create a customer bug request from the portal and then use automation to create and link development tasks to the corresponding jira software project.


Use Case


Based on the customer request type and component selected, Jira automation will create and link a new ticket to the corresponding team that will resolve the ticket.

  • Path 1: Web Dev Team (Request Type = Bug and Component = Website)
  • Path 2: Plugins Dev Team  (Request Type = Bug and Component = Website)


Key Concepts

1. Global Rules

multiple project -crop.png

In order for rules to work across multiple project you will have to ensure that you create the rules in the global administration section.

In the rule details, you can set the rules to apply globally or on specific projects.


2. IF/ELSE Block 

This powerful condition allows you to add as many if/else conditions as you want. The if block executes the specified actions within that block when all the set conditions are met. If the conditions are not met, the else blocks will be evaluated.

if-else screen.png

3. Create Tickets

Creates an issue of any type to a project. You can select fields to configure, and set their values. 


4. Link Tickets

Links an issue to another by selecting the link type and the issue to link. You can link to the issue that triggers the rule, the current issue on a related issues branch, a smart value or an issue key.

link - crop.png

Click Here to view the video tutorial.


Eli Solutions

1 comment

Thanks for posting this, really helping as it is something I needed to understand as we are moving to JSM.


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