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Jira Service Management
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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👋 Hi Atlassian Community! Are you wrestling with tangled IT dependencies and struggling to keep track of your assets? You're not alone! I'm excited to invite you to our upcoming w...
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Introduction In this webinar, we will explore how you can leverage Atlassian products to streamline your deployment and operations processes. The focus will be on how Jira Software and Bitbucket ca...
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👋 Hi everyone - I’m Mindy on the product marketing team. Next week from Nov 4 - Nov 8, we'll be launching Confluence Premium Week '24, a week-long celebration showing how ...
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👋 Hello Community! Back from Team Europe, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Barcelona or have been watching the on-dema...
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HR Employee Onboarding The employee onboarding workflow is one of the most intricate processes to implement within a service desk, primarily due to the need for multiple teams to collaborate at dif...
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I recently helped a client migrate Opsgenie functionality to the built-in JSM Operations module. While rebuilding some automations, particularly for paging the Incident Management team, I discovered ...
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🐾 Hello, Advent explorers! Welcome to the Advent Tips of Jira, where we combine the magic of Jira with an adventurous journey across Ukraine’s beautiful regions. Today, our Advent Jira Travel takes ...
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I’m excited to announce that the ability to link projects to Help Centers is now available in Jira Service Management Premium and Enterprise 🚀 In July, we released Multiple Help Centers&...
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This workaround is designed to assist Jira Service Management (JSM) projects in exporting new organizations in bulk. At present, there are limitations, as creating multiple organizations in ...
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Hi, Community! Effective incident management is crucial for minimizing downtime and ensuring quick resolution. Automating incident communications in Slack and Microsoft Teams can significantly stre...
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Hi, Community! We announced the streamlined incident UI in May, which brings alert, on-call, and incident response features into Jira Service Management. Since the launch, we have been gathering yo...
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We know that many teams capture confidential and sensitive information in their service projects. We hear this from many teams, but especially those in HR, legal and finance where it’s crucial that c...
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Last time, we talked about our Virtual Service Agent. Now, let's get into the details of how we made it work. Imagine this: you want to make sure your customers fill out all the necessary infor...
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Hello Atlassian community 👋 We’re excited to announce we’re now supporting smart values for Forms in Jira Service Management. Eliminate manual data entry and leverage dynamic data by accessin...
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Hi all! We’re rolling out nested if-else conditions, a new delay action, plus new ways to fine-tune the way you bring 3rd-party tools into your rules. This includes: Nested if-else conditions: ...
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Hey Atlassian Community, Earlier this year, we introduced a new feature that allows you to copy selective projects and spaces into your Jira and Confluence sandboxes. The functionality to replica...
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Hey there 👋 If you joined us in-person or digitally for Team 24 Europe last month, you know we’ve been cooking up plenty of exciting updates to the Jira Service Management virtual service agent. B...
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...roups outside your organization, often representing a portion of the general public. These clients or customers engage with the services your company provides. In these instances, it’s best to set u...
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The Incident Playbook: The Art of Major Incident Response In today's fast-paced digital landscape, organizations must be prepared to swiftly and effectively respond to major incidents that can disr...
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After a couple of months of back-and-forth, I’ve decided it’s time to share our journey with the virtual service agent. Why? Because as more of us start using it, the service and development get bett...
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We are excited to sponsor two ITSM events in Orlando, FL, and Las Vegas, NV, this Fall. See us at the Service Management World conference and the Gartner IT Infrastructure, Operations & Cloud Str...
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In case you haven't already heard, with the help of several members of the Atlassian team, Jóvin Jóvinsson and I recently launched a new Atlassian Community Events (virtual) chapter for tho...
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Update, 3rd December 2024: We have decided not to go ahead with the change below. We have found a way to continue supporting attachments when creating a linked issue from the issue view. ...
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...ypically do not have any restrictions on visibility. So we need to do it by the comment properties below: "public": true or false 4. Store the external comments in a suitable format (e.g., CSV, JSON) f...
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Hello Atlassian community 👋 We’re thrilled to announce an exciting new feature in Jira Service Management: the ability to build cascading fields in Forms! Cascading fields...
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Hello Atlassian Community, Jira Service Management is becoming a more robust and mature IT and Enterprise Service Management solution for Enterprises. Since the acquisition and integration of Mindv...
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Hi Community! We’re happy to announce that we will commence the rollout of our updated project settings navigation in Jira Service Management on October 14th. The new navigation makes it easier to ...
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Hello Atlassian Community, We have an update to share regarding the Services schema in Assets for Jira Service Management cloud. At present, only one object type exists in the Services schema in ...
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Dear Assets Discovery Community, We are excited to announce that we're planning to add a built-in patterns editor to the Discovery app! Our goal is to make it easier for you to create and modify pa...
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Introduction Jira Service Management (JSM) by Atlassian is a robust platform designed to streamline service management for IT and business teams. Originally known as Jira Service Desk, the platform...
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We’re excited to announce that AI related resources, AI channel summary in Slack and AI incident timeline for Slack are now all generally available! AI related resources (previously refe...
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