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Community resources
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Jira Service Management
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud What is shown? A customer account added to a support p...
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Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud What is shown? The Portal-only customers page where yo...
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Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core, Confluence Deployment Type Jira Cloud, Jira Serv...
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Hi Community! I’m Anurag, a Product Manager posting on behalf of the Jira Service Management team. I’m excited to announce that we’re making it easier to import data from various service d...
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Concept Relates To Application Type Jira Service Management, Confluence Deployment Type Jira Cloud, Jira Server, Jira Data Center, Confluence Cloud, Confluen...
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Hello Atlassian Community! 👋🏻 I’m excited to share the next development in our journey to bring you more customization capabilities to Help Centers in Jira Service Management! We previously ...
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Hello Community 😃 We're excited to announce the rollout of a new feature in Jira Service Management: Request type groups for HR projects 🥳. This enhancement is designed to streamline how HR...
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You have questions. We have answers! By now, everyone impacted knows Opsgenie is merging with Jira Service Management (JSM). However, judging by the number of related questions in the...
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I’m excited to announce that the ability to link projects to Help Centers is now available in Jira Service Management Premium and Enterprise 🚀 In July, we released Multiple Help Centers&...
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This workaround is designed to assist Jira Service Management (JSM) projects in exporting new organizations in bulk. At present, there are limitations, as creating multiple organizations in ...
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Hi, Community! Effective incident management is crucial for minimizing downtime and ensuring quick resolution. Automating incident communications in Slack and Microsoft Teams can significantly stre...
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Hi, Community! We announced the streamlined incident UI in May, which brings alert, on-call, and incident response features into Jira Service Management. Since the launch, we have been gathering yo...
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We know that many teams capture confidential and sensitive information in their service projects. We hear this from many teams, but especially those in HR, legal and finance where it’s crucial that c...
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Last time, we talked about our Virtual Service Agent. Now, let's get into the details of how we made it work. Imagine this: you want to make sure your customers fill out all the necessary infor...
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👋 Hi Atlassian Community! Are you wrestling with tangled IT dependencies and struggling to keep track of your assets? You're not alone! I'm excited to invite you to our upcoming w...
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Hello Atlassian community 👋 We’re excited to announce we’re now supporting smart values for Forms in Jira Service Management. Eliminate manual data entry and leverage dynamic data by accessin...
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Hi all! We’re rolling out nested if-else conditions, a new delay action, plus new ways to fine-tune the way you bring 3rd-party tools into your rules. This includes: Nested if-else conditions: ...
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Hey Atlassian Community, Earlier this year, we introduced a new feature that allows you to copy selective projects and spaces into your Jira and Confluence sandboxes. The functionality to replica...
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Introduction In this webinar, we will explore how you can leverage Atlassian products to streamline your deployment and operations processes. The focus will be on how Jira Software and Bitbucket ca...
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Hey there 👋 If you joined us in-person or digitally for Team 24 Europe last month, you know we’ve been cooking up plenty of exciting updates to the Jira Service Management virtual service agent. B...
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...roups outside your organization, often representing a portion of the general public. These clients or customers engage with the services your company provides. In these instances, it’s best to set u...
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The Incident Playbook: The Art of Major Incident Response In today's fast-paced digital landscape, organizations must be prepared to swiftly and effectively respond to major incidents that can disr...
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After a couple of months of back-and-forth, I’ve decided it’s time to share our journey with the virtual service agent. Why? Because as more of us start using it, the service and development get bett...
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👋 Hi everyone - I’m Mindy on the product marketing team. Next week from Nov 4 - Nov 8, we'll be launching Confluence Premium Week '24, a week-long celebration showing how ...
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We are excited to sponsor two ITSM events in Orlando, FL, and Las Vegas, NV, this Fall. See us at the Service Management World conference and the Gartner IT Infrastructure, Operations & Cloud Str...
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