Automation Rule for automating incident communications in Slack and Microsoft Teams

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Hi, Community!

Effective incident management is crucial for minimizing downtime and ensuring quick resolution. Automating incident communications in Slack and Microsoft Teams can significantly streamline your incident response process. We’re happy to announce you can now automate the creation of a Slack channel, or Microsoft Teams chat or meeting for incidents in Jira Service Management.

• Automate Slack Channel Creation for Incidents - When executed, a new Slack channel is created in the chosen workspace. Incident responders are automatically added, and all details such as status, responders, priority, affected services and more are posted for quick action. You can customize the channel's name, description, and members. By default, the channel’s name and description will be the key, summary, and URL of the incident that triggers the rule.

• Automate Microsoft Teams Chat or Meeting creation for Incidents - When the action is executed, a new Microsoft Teams chat or meeting is created in the chosen Microsoft tenant. Incident responders are automatically added, and all pertinent details are shared for quick action. Customize the chat/meeting details and add team members with default info based on the incident trigger.

Benefits of Automated Incident Chat Communications

• Improved Response Time: Channels are created instantly, key team members are added to the channel so everyone can begin collaborating without delay.

• Consistency: Ensures that every incident has a dedicated communication channel to keep your teams work organized.

• Reduced Manual Effort: Frees up your team to focus on resolving incidents rather than setting up communication tools.

Automation rules for incident communications in Slack and Microsoft Teams can greatly enhance your incident management process. By following the steps outlined above, you can ensure that your team is always ready to respond quickly and efficiently to any incident.

For more detailed information on setting up automation rules, review the steps here.

This capability is available in Jira Service Management Premium and Enterprise Plans.

We hope this helps you streamline your incident management process. If you have any questions or need further assistance, please leave a comment below and we can keep the conversation going.

Happy automating!