Announcing the open Beta of the new CSV Importer Tool for Jira Service Management

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Hi Community! I’m Anurag, a Product Manager posting on behalf of the Jira Service Management team.

I’m excited to announce that we’re making it easier to import data from various service desk tools into Jira Service Management. The new CSV Importer tool allows you to seamlessly bring in data from CSV files such as issues and users into Jira Service Management company-managed projects, mapping columns to existing issue fields, or creating new fields as needed. This enhancement aims to reduce friction and improve the onboarding experience by enabling users to import real data from other applications with ease.

When will it be available?

The CSV importer will be available to all customers in mid January!

How do I use the CSV Project Importer Tool?

To use the CSV Project Importer Tool, you can use one of two ways:

• Navigate to your Jira Service Management Project template gallery and look for the "Import Data" option.

• Navigate to System settings and look for the “External System Import” option

From there, you can follow the guided steps to upload and map your CSV file.

What are the benefits of using the CSV Project Importer Tool?

• Flexibility: Allows mapping of CSV columns to existing fields or creation of new fields.

• Efficiency: Reduces the time and effort required to import data from other tools.

How can I share my feedback?

You can ask questions and share feedback in a couple of ways:

• Comment or ask questions in this post.

• Email us at jsmgrowthfeedback@atlassian.com

We look forward to hearing your thoughts and making this tool even better with your input!