Jira Image of the Day: Managing Jira Service Management Customer Accounts

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Concept Relates To

Application Type	Jira Service Management
Deployment Type	Jira Cloud

What is shown?

The Portal-only customers page where you can manage all customer accounts in a JSM application.

What can we learn?

In Jira Service Management, a “customer” is an unlicensed, internal or external user, who requests support from the customer portal. While customer accounts are visible from the People and access page in a Jira Service Management (JSM) project, there’s a different, global place to manage these accounts. Here are screenshots of these two pages and how to access them.

Viewing Project-specific Customer Accounts

Use the People and access page to view project-specific customers and remove them from a specific support project.

People and access page

Visit: Project > Customers
Visit: Project settings > Access > People and access

Managing Customer Accounts

Use this global admin area to reset passwords, revoke access, and delete accounts.

Portal-only customers page

Manage customer accounts from admin.atlassian.com. I have a hard time finding this page. Here’s how to locate it.

Visit: Admin > User management > Products (top nav), Your site name (bottom left sidebar) > Portal-only customers (left sidebar)

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