Project Summary for Jira Service Management

[#1]

Hello everyone! 👋

We’re excited to announce a new project summary page for Jira Service Management!

The project summary page gives you a dashboard-style overview of your project. You can use it to gain insights into your team’s workload and results, to help streamline the tracking and management of your work.

The summary page gives you an overview of key metrics across your project such as the number of work items completed, updated or created in the last 7 days, or due in the next 7 days. It also contains a number of charts and visualizations such as an overview of recent activity in your project, and summaries of issue status, priority, and work types.

Sound useful? You can enable it right now in the feature lab. Find out more about the feature lab.

In your service project, head to your Project settings, then select Features. On the Features page, look for the Feature lab heading and use the Project summary toggle to turn on the feature.

Using the summary page

To view the summary page once enabled, navigate to your service project, then select Summary in your project’s navigation.

Once you’ve enabled the project summary, you’ll see data as long as you have at least one assignee, and any number of work items in your project. The more people and requests in your project, the more insights you’ll be able to make use of.

Key Metrics

• Number of issues completed, updated, and created in the last 7 days.

• Number of issues due in the next 7 days.

Charts

1. Status overview - A snapshot of the status of your project, braking down how many issues are in each status.

2. Team workload - This chart shows the percentage of work held by each team member, to help monitor the capacity of your team.

3. Priority breakdown - An overview of how work is currently prioritised in your project, and how many issues are in each priority group.

4. Types of work - A breakdown of issues sorted by their issue type.

5. Recent activity - A list of recent changes to help you stay up to date with what's happening across the project.

What’s next?

Based on your feedback, we’ll be exploring more features in the coming months, including more key metrics and charts. 

As always, we’re looking forward to your feedback and are here to support you in making the most of Jira Service Management. Comment below if you have any questions about this feature and we'll be happy to answer them.

Best,

The Atlassian Team 💙

[Italo Lobato]

That's great! Thanks for sharing

I hope this could can be customized in the future (similar as we can do using gadgets in Jira Dashboards)

[Susan Waldrip]

@Megha, I love this! Thank you for implementing it AND for not making it the default when you open a project! 🥳

Just one question: Who can see this -- Jira admins, Project Admins, Agents?

[Ravina]

Thanks for sharing