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Average Time in Status gadget — status list shows ALL statuses, not only those in selected project

송지현

Hi,

I'm using Jira Cloud (Standard plan) and experiencing
an issue with the "Average Time in Status" gadget on
the dashboard.

Problem:
When configuring the gadget, the status dropdown shows
ALL statuses across the entire Jira instance — even after
selecting a specific project or saved filter. This makes
it very difficult to find the relevant statuses.

What I've already tried:
- Cleaned up all unused statuses in Company-managed
projects (Admin > Issues > Statuses)
- Cleaned up statuses in Team-managed projects
(Project Settings > Issue Types > Workflow)

The status list in the gadget still remains unchanged
and shows all legacy/unused statuses.

I found a related ticket: JRACLOUD-77503 (reported in
2022) but it appears to be unresolved.

Questions: 1. Is there any workaround to show only statuses relevant to the selected project/filter? 2. Is it possible to show only currently active statuses in the gadget status list? 3. Is there an official fix planned for this?

Thank you.

Accepted answers

All comments

Arkadiusz Wroblewski

Hello And welcome to the Community @송지현

https://jira.atlassian.com/browse/JRACLOUD-72282

There also another one. Actually this one are open 😉🤠

Rahul_RVS

Hi @송지현

Welcome to the community !!

If you would like to try out a mktplace app for this requirement, pls explore

Time in Status Reports

With this app you generate time in each workflow status for multiple issues with multiple filter and grouping options.

One the many reports which the app has is "Average Time in Status", which can meet your use case.

With Status grouping feature, can help you define your own cycle time / issue age time and view the averages of the same. Also the app has 20+ reports to meet a variety of use cases.

You can set your own working calendar to exclude weekends and holidays from the time in status calculation. Also the app can be added as a dashboard gadget.

More details here.

Disclaimer : I am part of the app team for this add-on

TIS - Avg Time in Status.PNG

송지현

Thanks for the suggestion, but the core issue remains unresolved — the gadget doesn't filter statuses based on the selected project or filter.

I'd also like to highlight an additional problem: the gadget's filter dropdown shows deleted or unused saved filters, not just active ones. This makes configuration even more confusing, especially in instances with a long history of filters.

To summarize the two issues:
1. Status list is not scoped to the selected project/filter — it shows all statuses across the instance
2. Filter dropdown includes deleted/unused filters

Both of these feel like UX improvements that should be addressed natively, without requiring a third-party app. I've added my vote to JRACLOUD-77503 and would appreciate any update on whether a fix is planned.

Ivan Manolov _Appfire_

@송지현 welcome to the community!

Unfortunately this is a known bug in the native gadget. JRACLOUD-77503 (and the related JRACLOUD-72282 linked by @Arkadiusz Wroblewski) have been open for years and there's no official timeline for a fix. The gadget's status dropdown is instance-wide and doesn't respect the project or filter scope you've configured.

There's no reliable native workaround for the scoping issue itself. The only partial mitigation is what you've already done - reducing the number of active statuses at the instance level - but that's not practical if you have many team-managed projects, each with their own isolated workflow statuses.

For the deleted filter issue you mentioned: that's also a known quirk where the gadget's filter list includes soft-deleted filters that are no longer visible in the UI. There's no way to purge them from the gadget's dropdown without permanently deleting them via the admin API.

The honest answer is that these are product gaps in the native gadget and your best bet is to vote on the Atlassian bug tickets to help prioritise a fix.

Cheers,

Ivan

Ivan Manolov _Appfire_

@송지현 following up with an alternative in case you'd rather not wait for Atlassian to fix the gadget.

I understand you'd prefer a native solution, and that's a fair position. But if you do become open to using an app from the Atlassian Marketplace, JXL for Jira takes a different approach to time-in-status that sidesteps this problem entirely.

Rather than a dashboard gadget with a broken scope filter, JXL lets you add a Time in Status smart column directly to a sheet filtered to your project. The column only ever sees the statuses that actually exist in that sheet's data - there's no instance-wide status list to wade through. You can add multiple time-in-status columns for different statuses side by side, sort by them, and apply conditional formatting to flag issues that have been stuck too long.

Disclosure: I work for the team that builds JXL.

Cheers,

Ivan

Birkan Yildiz _OBSS_

Hey @송지현

First of all, welcome to the Community!

You have run into a very common and frustrating limitation with native Jira dashboards.

If you are open to using a Marketplace app to get a clean, accurate view, you can easily bypass this clutter using Timepiece - Time in Status for Jira.
Timepiece includes a highly customizable Dashboard Gadget that handles statuses much smarter:

Auto-Filtering by History: If you select your project or custom JQL filter and leave the "Statuses" selection empty, Timepiece will automatically generate the report using only the statuses it actually encounters in the issue histories of your selected filter. It completely ignores the rest of the instance-wide clutter.

Hide Legacy Statuses: Timepiece has a dedicated "Show Deleted Statuses" toggle. By keeping this disabled, it automatically excludes unused or deleted legacy statuses from your reports.

Team-Managed Project Keys: If you do want to manually select statuses from the dropdown, Timepiece adds the specific Project Key next to the status name. This way, you know exactly which "In Progress" or "Done" you are selecting, even if multiple team-managed projects share the same status names.

Untitled222222 (1).png
You can configure the gadget to show the Average time, and it will give you exactly the clean, filtered dashboard view you are looking for. You can find Timepiece - Time in Status for Jira on the Atlassian Marketplace.

Full disclosure, I'm on the team that makes Timepiece. Hope this helps!

Best,
Birkan

Danut M _StonikByte_

Hi @송지현,

Welcome to the Atlassian Community.

Indeed, that Jira gadget seems to list all statuses from the Jira instance, which can result in a very long list and make it difficult to find the ones you need.

This is by design, and unfortunately there is no workaround. Atlassian also does not appear to be addressing this anytime soon, as the bug JRACLOUD-77503 you mentioned has now been closed with the comment "All statuses are still listed, but they are now listed in alphabetical order and there are no duplicates" - and will most likely not be reopened anytime soon.

My advice is to look Atlassian Marketplace for an app (plugin) that provides a better and more flexible gadget.

If you want to try one, our Great Gadgets app offers a Time in Status gadget

It allows you to calculate and display the average time spent in a status, while also letting you specify which statuses should be included or excluded.

Hope this helps.

Danut.

Khrystyna_Dzhus_SaaSJet_

Hi @송지현 ,

If you are open to trying a marketplace app, I can suggest the Accurate Time in Status gadget developed by the Time in Status app by SaaSJet.

After you install the app, find Accurate Time in Status (by SaaSJet) in the search results and add it.

In the gadget settings, select the project you need, and you will see only the statuses relevant to the selected project/filter.

You can also set up the work item scope, work item period, and report period, and configure the work schedule.

The report can be shown in a chart or in a table, depending on your needs.

Знімок екрана 2026-05-13 164524.png Знімок екрана 2026-05-13 164612.png

Disclosure: I'm part of the Time in Status team.

If you have any additional questions, I will be happy to help you.

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