Why am I not receiving a verification code via email? I can't log in!

Alfred Nässling

I have two-step verification enabled, but I’m not receiving the email. What should I do?

Tomislav Tobijas

Hi @Alfred Nässling,

Welcome to the Community! 👋

A couple of things worth checking:

• Check your spam/junk folder and try requesting the verification code again.
• If you're using a company email address, ask your IT team to check whether emails from Atlassian (particularly @id.atlassian.com) are being blocked.
• If nothing arrives, I'd recommend contacting Atlassian Support and asking them to check whether your email address is on their email suppression list.

With that last one, you can try selecting Your Account > Log in issues > Need more help? > Need more help?

I believe that AI chatbot that will appear under might even be able to check if your email has landed in the suppression list and resolve that itself 👀

One question, though: are you missing the email login verification code, or are you trying to recover your two-step verification access? The troubleshooting steps differ slightly.

Cheers,
Tobi