We couldn’t update the Assignee value

Question

hi,

I can’t update assignee field, I receive error We couldn’t update the Assignee value.

I have JSM user agent license and I’m administrator and service desk team in space.

what could be wrong?

Regards,

Tomasz

Arkadiusz Wroblewski · Accepted Answer

Hi

For a company-managed space, check two permissions using Jira's Permission Helper:

* Assign work items – for your account.
* Assignable user – for the person you're trying to assign the request to.

You can access it under Jira settings → System → Permission Helper.

Atlassian also has a KB covering this exact assignment problem:

https://support.atlassian.com/jira/kb/unable-to-assign-tickets-to-jira-service-management-agent-with-issue-could-not-be-updated-error/

Best,

Arek🤠🧙‍♂️

Joseph Chung Yin · Accepted Answer

@Tomasz

In addition to what @Arkadiusz Wroblewski suggested, you need to check your JSM space permission configuration + your account's project role assignment.  There are times where Administrator role members are not being called out in the space permission scheme correctly.

Hope this also helps.

Best, Joseph