No response to support ticket(s) regarding invoice

Question

Hi,

I have received an invoice and have submitted now three support tickets over the last two weeks, I've tried chasing via the same ticket. One has been closed, no reply. I'm now worried our account is going to be cancelled for no payment. I need to speak to someone at Atlassian regarding our invoice ASAP. We just started using the Jira Service Desk and opened last week with this.

Ticket ID's CA-4270473 and CA-4262833, the cancelled ticket is CA-4256074 which has been marked as a duplicate.

Please can someone from the Community flag this to Customer support or the Finance department ASAP.

Thank you, kind regards

Lewis

Tomislav Tobijas · Accepted Answer

Hi @Lewis Casanova ,

A couple of people reported the same experience. Apparently billing and licensing teams are receiving a lot of tickets and there are some delays. I had the same situation a week or two ago.

Anyway, I've pinged the Forum support team to check the mentioned CA tickets and potentially to escalate those internally. 🛎️

Cheers,

Tobi

Manol Kabadaiev · Accepted Answer

Hello @Lewis Casanova ,

I hope you are well.

I can now see that the relevant team has provided a response to your query in ticket: CA-4262833

Kind regards,

Manol