reactivating an app

Marcelo Lopez

I hadn't used my Confluence app in a month and when I try to reactivate it using the "Try" option again I get an error saying they "ran into a snag". Since there's no direct way of contacting support, anyone have an ideas of how to get the app reactivated?

Anwesha Pan

Hi @Marcelo Lopez

Since attempting to click "Try" or "Reactivate" from a product dashboard banner is failing for you, I would recommend to follow the below steps:

• Open incognito window: log in directly to admin.atlassian.com, and retry.
• Add Confluence as a "New Product" to the Site:
  Go to admin.atlassian.com —> Products —> Click Add product —> Select Confluence and attach it to your existing site domain (yoursite.atlassian.net).

OR else

1. Go to Atlassian Support
2. Under "What can we help you with?", select —> Billing, Payments, and Pricing (or Account and Login).
3. Select your cloud site URL (your-site.atlassian.net).
4. In the topic dropdown, choose Managing subscriptions & products ➔ Reactivating a subscription.
5. Submit the ticket.

I hope this helps & resolves your issue. 🙂

Thanks,
Anwesha