When trying to submit my Confluence ticket for SharePoint, I receive the following error message. Can anyone please please assist me?
Hi This error likely originates from ConfiForms in Confluence, not SharePoint. Contact your internal Confluence administrator with the screenshot's error ID; they can check application logs and ConfiForms rules to identify the submission issue. Unfortunately, the error message alone doesn't reveal the underlying cause.
And we also as Community members cannot determine underlying problems without logs and backend.
Best,
Arek🤠🧙♂️
Hi @Cameron Potter,
Welcome to the Atlassian Community!
To add to what @Arkadiusz Wroblewski said, the “Ref” value in your message is the key piece. As a Confluence admin, you can use the full Ref (8000125c-a16c-4d60-9eec-23c3dd1c5cd4) together with the time you clicked Submit to search the Confluence application log for that exact ID and find the real cause quickly.
From experience, this generic ConfiForms save error usually comes from one of these:
Servus, Martin
Hi @Cameron Potter ,
Building on what the guys said, and since this is (most likely) a Marketplace app-related question, I’d suggest you/your admin reach out to the vendor directly.
For ConfiForms, you can find the available support channels on its Marketplace page. 👈
Alex from the Vertuna team is also active in the Community and may chime in, but it may be faster to contact their team through the official service desk or request form. 👀
But deffo try to check with the internal IT department to see if they can troubleshoot this before reaching out to them.
Cheers, Tobi
Thanks so much for helping me! The issue is, I have no idea who my "Confluence Admin" is. And when I call the tech desk, they cannot assist me….I have been trying for 3 months to get access to this site.
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