Atlassian Community

Hello Jira Admins, It’s been a long time coming, but today I can announce a major milestone in Jira Cloud: after years of development and feedback, the New Workflow Editor now matches the capabilities of the old editor. You can fully configure your workflows including all the rules, transitions, and properties you love.…

Hi Atlassian Community, I’m looking for confirmation from an Atlassian expert regarding the capabilities and directionality of the Atlassian Data Lake. We are evaluating an architecture where Salesforce Asset data would be synchronized into Jira Service Management (JSM) Assets. The architecture we are considering is:…

Hi everyone! I’ve been working with Jira for a while, and as our projects have grown, we’ve added a lot of custom fields and workflows. Lately, the boards and filters are becoming slower, especially when switching views or loading complex filters. Has anyone faced similar performance issues and found good ways to optimize…

I work for a large (2,000+ people), budget-conscious organization where IT are the admins for our Jira instance. My teams have been struggling with estimation tools, especially remotely. We've tried everything from pointing on fingers to cards to post-it notes to third party tools with little to no success. The team wants…

I'm not sure if I'm the only person that does this, but we generally create 3 or so standard Jira Field Configurations shared amongst hundreds of projects. If a project needs a certain new custom field, we just add it to one of the standards, and limit the context to that one project. If another project needs it, it's as…

How can I bulk edit stories to apply a checklist t... I have searched the Community and read the instructions including link above but I cannot determine how to assign an existing Smart Checklist template in bulk to existing Stories. The Workflow automation works great for new issues, but I have many existing which need…

Hello, I've never used Atlassian or Loom (WTH is Loom?) but just got an email asking for billing details. Naturally upon seeing this I think, and I quote, "WTF", proceeding to login for the purposes of deleting the account. Seems like a straight forward operation, settings -> account -> delete account -> yes Im sure. But…

A Jira Plan is a multi-space planning and forecasting feature available in Jira Cloud Premium and Enterprise. Use them as another way to view work in progress, to plan and schedule future items for teams to work on, and to model if-then scenarios before selecting a specific path. Data Source All plans have a scope which…

I created a Jira Organization for a school project so that I could easily collaborate with my team and the owner of the project. I have now graduated, and want to use Jira for my own side project, but I am stuck as Admin of the Org I created for that project. The owner of the project is continuing to work on it and as such…

Estimados, Tenemos problemas con nuestra faturacion mensual. Nosotros hemos contratado un plan de standard de 6 dolares mensuales. y nos ha venido una facturacion de 300 dolares. Exigimos una explicacion. En este momento hemos cancelado la suscripcion pero exigimos que se nos extorne la cantidad.

Hi, we use a fresh GHE.com instance and we want to see commits in Jira. How can we archive this?

Issue Summary: Problem: Organization Admin UI permissions are out of sync with the backend. Affected Admin: ******@gmail.com (Site creator for dotconn-issues). Affected User: *********@dotconn.net. Details: Both users appear as "Organization admin" when filtering the Directory and in the exported CSV user report. However,…

Currently, TEAMS has a function that allows users to update an excel spreadsheet together on the same page without needing to download and re-save a file...Does Confluence have this capability? I am trying to help our teams move away from updating files in TEAMs and instead update through Confluence but I cannot seem to…

I can't reactivate my Confluence free app subscription, when I click the "Reactivate" the spinner just spins and nothing happens. If I try to re-enable it via adding a new app using the existing one then it just shows the error: "This can happen when a site is behind on payments. Try reviewing Atlassian Administration, and…

Hey, On android v16 Jira does not default to the space default work type (task in this case). It keeps defaulting to Epic. Known defect?

Hi Team, Is there a way in Jira to create a report where I can see how many profiles were created by the recruiter in Jira. I can select yesterday's date to see how many profiles were created yesterday. Is there any free plugin which can help me create the custom reports. Priya R

Hey there! For long I try to clean-up our issuelinktype names. Having a look again on my task I suddenly see tranlsations appear, but can't figure out how/when to change.... while linking issue shows german in frontend (wanted behaviour): jira admin for links shows english (with no way to alterate):…

Similar to https://community.atlassian.com/forums/Compass-questions/Embedded-Compass-component-search-query-inconsistent-component/qaq-p/2977084 When scorecards are applied to components via filter, the filter matches both Published and Archived components (and Add filter doesn't allow Archived components to be excluded):…

Hi all, We run a Customer Service Management (CSM) project (Jira Service Management, projectTypeKey customer_service) and are hitting a visibility issue that survives every configuration check we can find. Setup: organization correctly added under Customer access (Access tab), Sharing set to "Requests from their…

So here is the deal: I have one project for all our Tickets (JSM) and a second one where the status and equipment of all employees is tracked. Lets call them project "TASKS" and project "EMP" One status shows when somebody is on vacation. I now want to do the following and wanted to ask, if there is any possibility. I want…

Please ignore

I am trying to change the header of the login page for the customer portal. We have recently changed the name of our help centre but this change is not shown on the customer login page. I have looked at a 'Adding a login message' but this only allows the changing of the title not the header. Does anybody know how to change…

Is there a limit of how long you can use the Jira Free plan?

Dear team, I have an issue where the Panel Macro is used to create table to display content. This also also scroll feature enabled since there are several information for the users to check. Post last week outage, the scroll option is enabled but not all content is displayed. It gets truncated at the bottom. Please advise.…

Hi, Please see the updates in our plans below and let me know how we should proceed: * Jira (Project Management): I have downgraded our subscription to the Free plan. Could you please confirm that the change is reflected on your side? * Confluence (Documentation): Please re-activate the Free plan for us. I have also…

Hello Atlassian Support, I can no longer log in to my Trello account and I need help regaining access. Account: *** After clearing my browser cache and cookies, I was logged out, and now Trello asks for a 6-digit two-step verification code that I do not have. I have tried every recovery option available to me, and none of…

When is the Write PRD Skill going to be available?

Dear Atlassian Support, We have recently noticed a change in the appearance of Jira email notifications received by our users. We would appreciate confirmation that the design and visual elements shown in the attached screenshot are legitimate and have not been altered by a third party. Thank you for your assistance. Kind…

Presently, I am unable to uninstall (or even install) any apps from the Marketplace. I am a product admin, familiar with the process, but something is quite wrong. Both inabilities are troubling, but not being able to remove an app that is listed as a "Security Risk" is the higher concern. I have reported it to Atlassian…

Hi everyone, I’m trying to reactivate my Jira subscription, but the payment is not being deducted from my wallet. The reactivation process doesn’t seem to complete, and I’m unable to renew my subscription. Has anyone experienced this issue or knows how to resolve it?