Free Trial account is set to a business plan without noticing me per email

Question

Just a question. My free trial account is set to a business plan without notifying me by email and my approval. I haven't set my payment details. In the Q&A is stated about the free trial:  Once it ends, your account will automatically downgrade to Starter Free (unless you’ve added a credit card during the trial). (https://support.atlassian.com/loom/docs/loom-business-ai-trial-faq). So I expected to go to the free starter plan. Now I can't downgrade this plan. They wanted me to pay first. NOT…….And about the support to send an email, the support of loom/atlassian is very customerunfriendly. Can anybody help me to contact the customer support to get my Loomplan on the free Starterplan?

Thanks in advance.

Jacqueline

Arkadiusz Wroblewski · Answer

@Jacqueline Wouters-van der Wolff

So please send an Ticket here.

https://www.atlassian.com/company/contact/purchasing-licensing#/

If you haven´t added any Payment details i don´t see though nothing to worry.

Jacqueline Wouters-van der Wolff · Answer

Hi Arkadiusz, Unfortunately I couldn't contact the support. I have sent a message to the CEO. But I have 1 member (me) in my Loom Workspace. Kind regards, Jacqueline

Arkadiusz Wroblewski · Answer

@Jacqueline Wouters-van der Wolff

If you don’t have a payment method, you shouldn't be charged.

Check if your workspace has more than 10 users, as the Atlassian Starter Free plan is limited to that number, which may prevent an automatic downgrade.

If you have 10 or fewer users and your trial has ended, contact Loom Support via the help widget in your account. You shouldn't need to provide payment details for assistance.