Hi Community Leaders! Shaun here from the Jira Service Management product marketing team. I’m inviting you all to ask us anything about incident management in Jira Service Management. We’ll an...
Hello Atlassian Community 🙌 Big news! We’re rolling out an exciting feature that bridges the gap between Jira Service Management and Confluence like never before. Now, all agents with JSM Premium ...
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
Body: 👋 Hello Atlassian community! Shaun here from the Jira Service Management product marketing team. I’m inviting you all to ask us anything about incident management in Jira Service Managemen...
Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
Hello, Community! I’m happy to report that the alert, on-call, and incident response features are now easier to access than ever before in Jira Service Management Cloud. Thanks to reducing clicks a...
You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will shar...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
Hello, Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Multiple Help Centers in Jira Service Management. This new capability will allow you to create an...
Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolv...
In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to focus on...
G'day, JSM group! This is Jaime from Atlassian University. Update as of May 1, 2024: All on-demand learning with Atlassian University is now completely free. That’s right! You can exp...
...ocumentation based on problems we see on a daily basis but we know that Jira Service Management has so many features and sometimes we don't cover everything in public documentation. With all this s...
Una vez que he creado filtros rápidos, quisiera "ponerlo en privado" para diferentes miembros/usuarios que trabajan en mi proyecto, es decir. si creo Test 1, Test 2 y Test 3 como filtros rápidos, Sol...
Hello Team, One of my colleagues is unable to log clock work in Jira. Gets the following error: Clock error (ID: lw65yf96). I have attached the screenshot of the error as well. The task is assigne...
Hi there! We would like to set up the Jira Portal, and allow users to use very strong passwords only. Where can we do that? Thanks, Máté
Hello everyone. I was wondering if it is possible to somehow trigger an automation rule every time an SLA gets paused using some workaround because out of the box there is no such trigger. ...
I have created the Rule for the daily stand up updates . It is allowed to trigger at scheduled time but it triggers multiple times, so i have to disable the rule . Please help me on...
I have a business project company managed and i want to edit the name of the columns of the project.
Hi Colleagues. Please help me with this case. I have automation, which opens sub-task. In the main ticket I have Element Connect field, which I want to copy in the sub-task via Additional field...
Hi there I am using the JIRA Service Management Cloud and it happened this morning that when you are in the form area especially the text area in Description and Edit Work Log for some reason lose f...
I am only able to type one character in any of the text fields (eg. the description field). I have to click the mouse left click after each character to bring the cursor back to the field and then ag...
Good afternoon, I have integrated the support widget in several different portals, I would need to know how to configure the widget to be able to know from which site the supports that users write a...
Hello, We use JSM to work escalation related tickets. When a person submits a ticket, we have a field set as "mandatory", and the submitter only has two options to choose from. The way ours is...
Good afternoon, I have integrated the widget for ticket creation and I would need to connect it with SAML, so that the User field appears complete with the user who is logged in on the platform wher...
Dear Community, I have created a custom screen for change requestion to capture the reason for rejection. I have added this screen in workflow transition to Rejected. But I am not getting a screen ...
Hello, Our customers soometimes need to Share their request with others, but the "Share" button is only able for agents. Is there a way to enable this button for all customers? Thanks ...
I am looking for any addons or automation or API ways to complete these types of tracking. We are looking to track this data for every ticket within our JSM. Additionally, we only want MTTA/MTTR trac...
Does Atlassian provide documentation for migrating Halp tickets to JSM? Is Atlassian sunsetting Halp? When will that be? Will users still be able to access the system or will it be completely ...
Hi Team, getting 403 error while calling getUserAPI using API Token. It was worked till yesterday. URL : https://funvane-team-cd24ir8k.atlassian.net/rest/api/3/users Thanks, ajithkumar.M
Hello: Does Jira have the ability to apply our company's records retention schedule to help desk tickets? Thank you,
Hello Atlassian Community! It's been a few months since my department moved to JSM. We were having all our KPIs displayed through a custom dashboard under JS. Since we moved to JSM, we thought that...
Dear Community, I want to disable post incident review - issue type as we are not using it, how do we disable it. Thanks Sanjay
Hello Community - Are there any plans by Atlassian to start backing up assets rather than having to go to separate product?
I would like to create the possibility for my customer to display individual articles in the service portal on the start page. To do this, I created the "theme" in the service portal and selected th...
At the moment I have several Service Desk Projects for customers who are part of the same 'group' and for third parties. I want to consolidate all the customers who are in the same group...
Dears, I have JSM datacenter edition and I have script runner is this possible to write directly from jira form to external DB ? using script runner or any other tool or automation
I'm writing a slack bot that will notify users in the morning of their pending items in review and how log they've been in that status. The use case is for me to highlight when things have bee...
User | Count |
---|---|
19 | |
10 | |
9 | |
9 | |
9 | |
7 |
Subject | Author | Posted |
---|---|---|
5m ago | ||
2 hours ago | ||
yesterday | ||
yesterday | ||
Sunday |