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Jira Service Management
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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Hi Community! We are back again with another AMA session, this time with Senior Product Manager @Makarand Gomashe and Product Manager @Samruddhi Zagade We are inviting you to ask u...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I start to work with Jira Service Manager, I added two agents but I can not asign an issue, the system shows the following message: No se ha podido actualizar la incidencia No se ha ...
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Hello Jira Service Management Community! As you may be aware, we introduced the Customer Service Management app, packed with functionality purpose-built to meet your external customer support needs...
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We currently have an automation rule to email the current reporter when the reporter is changed to someone else. Well, with this setup, it sends an email to the new reporter, which is great, but my m...
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Is there an API call that I can use to add/remove users from the Operations Global Admin role for JSM Operations? I looked through the API documentation for JSM Operations, but nothing for setting ...
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I’m trying to set up a new workflow in Jira Service Management that requires approvals when an issue reaches a certain status. In the Manage Workflow page, I selected the status I want to configure,...
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Hello, It seems that the Drag & Drop feature of the Request types is missing in the new view and there is no way to re-order the request in the portal view. Does anyone else experience that...
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I verified the project permissions Several users notified that they do not see the worklog option
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We have been using JSM projects for our internal employee only help desks. We are now creating a new helpdesk for external users and I am needing some baseline fact checking of a few things before I ...
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I'm trying to provision a service account for a third-party that would be able to create work items in a particular service desk project via Microsoft Power Automate. So far I've: Created S...
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The next webinar in our AI for service teams series is coming up! Join and earn another kudos badge.
🔔 The next webinar in our series, AI-powered ITSM: from concept to reality, is coming up on November 12 at 11 am PST/AEST/CEST! In this webinar on The Atlassian approach to AI-po...
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Hi. I've created a simple project that is to be used by internal agents only. But, it has appeared on our customer portal and one of our customers has spotted it and used it :-0 Is ...
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can we have option to assign ticket for group or teams in jira,in group or teams members should assign tickets themseleves according to their availability.
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Hello, I’m unable to delete my Atlassian account because I’m listed as the last billing admin. The admin console shows “Total Apps: 0” and no active sites or products, but the system still prevents...
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Bonjour Lorsque nos clients remplissent leur demande sur un ticket nous souhaitons qu'il nous mettent obligatoirement ses coordonnées pour le recontacter mail/tel comment faire apparaitre ce cha...
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I'm coming from Jira-Datacenter and going to JSM (Cloud) currently. a usability topic in the cascading list is bugging me currently. I have a ticket and filled the parent and child...
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Good day, We are responsible for reporting non-conformities, performing risk assessments, and completing other tasks related to ESG/SHEQ in our company. We use Jira daily. Can w...
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So today we are experiencing some outage when accessing our Jira Service Management cloud. we run speed test, it was fine. so the problem is in the Jira server. Got a little panic about losing all ou...
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this are the service request the below unassigned RT,this have to move to service requests
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Good day, I would like to set up an automation in Jira Service Management (JSM) that triggers when a ticket is manually assigned by a team member. At the moment, as per current SAL, assignee have on...
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...eal Magic Isn't Just AI—It's the 'Teamwork Graph' While the AI agent, Rovo, is a headline feature, the true innovation powering the CSM app is the Teamwork Graph. This is a powerful intelligence l...
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Our JSM Portal offers customers a few different options for submitting different types of service requests (e.g. content updates, bug reports, analytics reporting) and I'd like the confirmation email...
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Are there any new early access UI or functionality rollouts for assets currently going? I went to an Atlassian event in Austin, TX where Mike Cannon-Brookes presented several features that do not see...
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Hi everyone, When users email into our JSM project, the ticket description sometimes includes very large Mimecast SafeLinks, such as: https://gbr01.safelinks.protection.outlook.com/?... Is the...
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Hi, JSM cloud question: although its easy to change the standard language (in this case to German) for the portals, I am not able to do so for the entire help center. Yes I can add translations, ...
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Hi there, I'm sure this question was asked a million times, but with all the recent interface and word changes, I lost my way: I want to allow my clients to review their tickets in the support port...
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