"Edit request type" failed to retrieve selections

[Karsten Gutjahr]

Hi everybody,

I am building an automation at a customer's system so that the request type is changed under certain conditions. Unfortunately I cannot select the request type to change to, because no request types are available.

It says: "Failed to retrieve selections, please refresh the page and try again."

Refreshing didn't help. I also checked, if the request type is on the create and edit screens of the work items. :-(

Best wishes

Karsten

Edit: Screenshot

[Trudy Claspill · Accepted solution]

Hello @Karsten Gutjahr 

Welcome to the Atlassian community.

What is the Scope of your rule?

Can you share with us screen images showing your entire rule? And a screen image showing the error message?

Is this a new, created from scratch rule? Or based on a template? Or a copy of an existing rule?

[Karsten Gutjahr]

I'm happy to be here! :-)

I copied an existing rule, but you nudged me to build it from scratch. And now it works! Thank you very much!

[Arkadiusz Wroblewski]

Hello and welcome @Karsten Gutjahr 

We will be happy to see Screenshots your Automation.

I try to Guess without this Screenshots, it's about Restrictions

edit-request-type-action-fails-in-automation-in-jira-service-management-cloud  or or the request type does not belong to the issue type the rule is trying to update.

[Karsten Gutjahr]

I'm happy to be here! :-)

I rebuild the rule from scratch and now it works! It wasn't the issue type, but I don't know what it was.

Thank you very much!