How to move 40k+ tickets between company-managed space in premium JSM cloud

[Samar Tripathy]

Hey team,

We have 2 company-managed project spaces in the same JSM cloud instance. We want to move all the work items (~40000), linked work items and associated attachments, comments, etc. with the work items. We want to preserve the "Reporter" and "Assignee" along with other relevant fields.

1. What is the best way to achieve this migration with native tools like "Bulk change"?

2. What are important considerations that we should address before executing the move?

Thank you,

Samar

[Ugnius Aušra]

Hello @Samar Tripathy 

Well you can't make bulk change for all 40000 work items once.

If i remember correctly it allows to choose 1000 work items and make bulk change.

Basically moving to project all the data goes with it, you need to check mappings between project statuses.

Maybe some fields are not existing in another project, so this data will not be visible also.

[Arkadiusz Wroblewski]

Hello @Samar Tripathy 

Your main options here are Bulk Move, the REST API, or using an app.

The important part is that Bulk Move and REST API approaches should usually be done in small batches, not all at once. You also need to make sure the configuration on both sides is very close, otherwise you can run into mapping problems during the move.

And if this is a Jira Service Management project, be especially careful. That is where things can get messy quite fast, for example when comments suddenly end up with the wrong visibility and become public when they should not.

Because of that, an app-based approach may be the safer path here.
Maybe Deep Clone for Jira would be worth a look.

You could use the trial, test the move, and cancel it afterwards if it is not needed anymore.

Deep Clone for Jira | Atlassian Marketplace