Community resources
Community resources
Community resources
Jira Service Management
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). We have just shipped a new product settings toggle that lets yo...
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for new Assets dashboard experience. Sign up below to get access and provide direct feedback to our product team, which w...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Does anyone else find it odd that Jira limits what you can and can't do with form fields? For example, the default Summary field is apparently something that can never be customized. Every time...
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Hello everyone, We have a Inbuilt Jira System Group that we want to remove users from - This group is also a Default group. We now have the below 3 groups that users are automatically pu...
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The "Add override" button is only accessible from the "On-call schedules" screen within the Jira admin settings. When viewing the main "On-call schedules" screen, the "Add override" button is not pre...
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I find that I get quite a few posts on the Community forums that are in other languages such as Spanish, French, and German, which aren't very useful to me. Is there a way to filter out anything pos...
- Question
- cloud
- community
- jira-service-management-cloud
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A little background information: I became a Jira/JSM admin about 4 months ago after a company acquisition and the preferred solution for ticket tracking of the acquiring company was JSM. While attem...
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Hi, we have just now started to evaluate Asset Management. I have the following questions: #1 As I see it makes always sense to separate different objects to different asset scheme all...
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Hello. I've been asked to change the background image and some of the text formatting attributes on our Help Pages, which are hosted via Atlassian. I've never done this before and don't know where to...
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Hi everyone, I'm working on a Jira Service Management request form that includes a checkbox custom field (e.g., "Access Needed") where users can select multiple options like: VPN Access ...
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Hi, I do not have any experience with using JSON as a FYI! We created two custom cascading fields to replace our custom short text fields (Facility Sandbox & Payer). With that though we needed to...
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I have several projects and I am an admin and Jira admin for them all. I have one that is "company managed" and others that are "team managed". In the Company Managed Project, I can toggl...
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Hi, I have a company-managed project on JSM Standard cloud. I'm using automation and a feature for Forms that attaches a PDF of the Form every time it's submitted. The PDF filename fo...
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Hi Community, We're using Jira Service Management and would like to ensure data consistency in our Assets schema when capturing job role information during user onboarding. Here's our setup: We ha...
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Hello. I have a user that has access to Jira and Jira Service Management - Customer. Even though the user does not have Jira Service Management - Agent enabled she is still able to see the internal n...
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Hi Community, I've encountered a peculiar issue with Jira Service Management (JSM) portal visibility, and while I've found a solution, I'd like to understand the "why" behind the observed behavior, ...
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I am looking at building out a Jira Service Management project to track Security, Projects, Requests for our Cloud Admin team. Was looking for any tips, best practices, and cool integrations that I m...
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The definitions are very similar. One notable difference is a help center is customizable while a portal is not. I can't figure out why they both exist. What am I missing? According to Atlassian su...
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Hi all, I have the following problem. I have a JSM form, linked to a request type. The form contains a "checkbox" field, with 1 option. When the form is submitted, a ticket is created. ...
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I mean this function. https://support.atlassian.com/cloud-automation/docs/automatically-clone-an-issue-when-done/
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We have 2 projects. The issues in these projects are related. When a comment is made on one issue in one project, it should be copied to other issue on the other project and also the name of the user...
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how can i get the schema or the default fields of the user or customer ? suggest some api (not data)
hey i want to know the schema of the user and there default fields i want some document which mention them properly or the api which return the default field of the user , i already explore th...
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Hi, I've created an automation rule that needs to clone main work item every second tuesday in a month. I get cloned ticket but the assets are not copied. I've created an audit l...
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In a JSM support incident we see a box: "Accelerate incident resolution with Ops Guide NEW Hide Gain comprehensive insights on past incidents, past responders and related resources to a...
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...lternative public API for publishing announcements to the portal, so we can generate a scope-based API token for it? Thank you!
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I want to create an automation rule to automatically add 4 customers (always the same) to each new ticket. The automation works until it wants to actually add participants. Here it seems, that it can...
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Hi All We've setup SLA - Time to Resolution a few months after we started using JIRA service management. Unfortunately some of the old tickets do not have SLA Time to Resolution popul...
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