We have multiple request types under 'service request'. Say one is 'Software Install' and one is 'Hardware Purchase'.
We have created multiple specific custom fields which we add to these specific requests, one being a list of available software and another being hardware that can be purchased.
The issue is when after creating the new field, we are required to associate it with an existing screen. As these are all based on 'service requests', the new field gets added to both request type context field lists, when we only want to have it added to one. We then have to go into each request type and hide the unwanted field from the context view.
Is there a better way I could be going about this? This problem is only going to be more of a pain as we continue to add request types and custom fields.
@Steven Miller - I just answered a similar post here: https://community.atlassian.com/t5/Jira-Service-Management/How-are-others-managing-custom-fields-with-request-types/qaq-p/1677504 Let me know if you have any additional questions.
This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events