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New custom field without adding it to all request types


We have multiple request types under 'service request'. Say one is 'Software Install' and one is 'Hardware Purchase'.

We have created multiple specific custom fields which we add to these specific requests, one being a list of available software and another being hardware that can be purchased.


The issue is when after creating the new field, we are required to associate it with an existing screen. As these are all based on 'service requests', the new field gets added to both request type context field lists, when we only want to have it added to one. We then have to go into each request type and hide the unwanted field from the context view.

Is there a better way I could be going about this? This problem is only going to be more of a pain as we continue to add request types and custom fields.

1 answer

0 votes
Brant Schroeder Community Leader Apr 29, 2021

Thanks, I replied over in that thread since it is very recent.

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