@aarcos Bienvenido a la comunidad de Atlassian.
I would suggest adding a screen on the transition to the resolution status as part of the workflow. This would help prompt the agent to place a comment in that is public to the agent when resolving the issue. They would also have the option to resolve the issue with an internal comment or no comment at all. https://confluence.atlassian.com/jirakb/how-to-add-a-comment-during-a-transition-779160682.html
This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
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