Hi @Neeraj Kumar ,
You can do this using Time to SLA.
Time to SLA has a dedicated feature called Customer Portal SLAs which allows users to show the SLA panel in customer portal based on Request Type. You can show SLA start, end, target date and remaining and elapsed duration and also SLA status in the customer portal.
Please let me know if you have further questions.
Please note that I'm a member of the Snapbytes team.
Hello @Neeraj Kumar,
Thank you for reaching out to Atlassian Community!
When it comes to portal configuration, there are still some limitations. The SLA, for example, it’s not possible to show it in the portal. SLAs are only visible to internal licensed users.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and also watch the ticket above to receive updates.
This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events