Hello @Neeraj Kumar,
Thank you for reaching out to Atlassian Community!
When it comes to portal configuration, there are still some limitations. The SLA, for example, it’s not possible to show it in the portal. SLAs are only visible to internal licensed users.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and also watch the ticket above to receive updates.
Hi @Neeraj Kumar ,
You can do this using Time to SLA.
Time to SLA has a dedicated feature called Customer Portal SLAs which allows users to show the SLA panel in customer portal based on Request Type. You can show SLA start, end, target date and remaining and elapsed duration and also SLA status in the customer portal.
Please let me know if you have further questions.
Please note that I'm a member of the Snapbytes team.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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