I have a user who is under the built-in service desk team group permissions. When they try to change the 'reporter' on a request, they are unable to. They cant see any other reporters in our system. As an admin I looked at the same request and I was able to change it.
What permission controls this? Or is something else going on? We are using the stock 'Service Desk Team' project role.
Hey @Steven Miller ,
You should take a look at the "global permissions" there a permissions called "Browse Users and Groups" should be available.
This is not linked to a specific project permissions but globally.
I'm guessing that user is not in the group/groups that have this permission.
What is does is allow a user to @mention someone and resolve user/group picker fields
Please take a look at your JSM project's permission scheme to see who is assigned with the "Modify Reporter" permission.
Lastly, are your users all have agent licenses?
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
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