Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer permissions - customer portal


I want reporters to be able to see the tickets opened by other reporters. From the customer portal view, not the internal one. Is it possible? Sometimes when I send the url from a ticket from the customer portal view, there are certain customers that "don't have permissions".

Thank you

2 answers

Hi Alejandra, 


To be able for other people to view a request they should either be added as participant or they should be part of an Organisation which is been added to the request. 



What do you mean by organisation? it should be added to the request the same way as a participant?



0 votes

Hello @Alejandra González,

Thank you for reaching out to Atlassian Community!

For a customer to be able to view a ticket in the customer portal, they need to have permission and for that, they need to be the reporter, participant, or part of an organization.

On Jira Service Management, it’s possible to group customers in organizations, so when they create a ticket, they can share it with everyone on the organization they belong to. 

The Organization is a good option in case they need to share the tickets with all their teammates, but in case it’s necessary to share the ticket with few people once in a while, it’s better to add them as participants.

If you have any other questions regarding this matter, please let us know.

Kind regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

852 views 30 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you