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Jira migration fails server to cloud fails Synchronizing users and groups

Hi Team,


any idea when import halfway from server to cloud


  • Error importing data: cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a com.atlassian.jira.bc.dataimport.identity.UsersImportService$WrappingCrowdException



in which option do we remove duplicate email in server  or cloud  ? 


1 answer

0 votes

Hello @pu88 ,

Thanks for reaching out and this error is triggered on duplication somewhere in the user directory, we have the following KB article to help diagnose the issue and get things rolling:

However, as noted in this related Feature request relating to the KB:


As there is no way for a customer to access the backend logs, you will need to reach out to Cloud support
Alternatively, users can refer to the following KB:

So I recommend starting with the KB, but if you need additional details from the cloud logging to help narrow down the affected user reach out to the support portal via:

And create a request for "Migration Support" so one of our Cloud team members can help out further.


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