Hola, en versiones anteriores de Jira, sobre todo en las instalaciones en servidores propios, se podia eliminar la firma de los correos electronicos que llegaban al sistema para abrir un ticket, se p...
Hello, we have 2 service desk projects and a zendesk app link. Both projects are in the 'allowed projects' part of zendesk configuration. Tickets can be created on both service desks projects from ze...
We are planning to migrate / renew our internal IT service desk project and make more use of the latest JSM features. One thing we would like to use are affected services as there are quite some nic...
I want to add sub tasks for issues by creating CSV file. At the same time i want to create sub tasks for some Issues. So what can be the CSV format to creatr sub tasks for the issues.Please help me i...
Hello, ldelbecq@consoneo.com is used to be a ticket user. She created an admin user to be able to read Confluence contents with the same email address. The former user is not enabled anymore but w...
Hello, We are using OKTA and Jira Service management but we are unable pull data(ex: users) from OKTA to Jira-insight. please don't say CSV import. please share your good suggestions and any...
We have invited some employees of our company to our service desk to test everything before rolling jira out to all employees, but I have some problems with the user status. All users hace received ...
I'm using a custom insight object on Jira issues. There is an issue with project id/name expression. I'm trying to filter Insight objects using the project name or project Id in Insifgt custom f...
I am trying to find more in depth guides on how to use Insight to its full potential, the documents online are very generic and I am sure the way I use it could be improved, any help would be appreci...
I want to add a link at the top of the customer portal. As you can see in the screenshot below. Does anyone know if this is possible in any way?
Dear Sir, Can I add attach file field in new forms? Please help me. This is new forms. No default request form.
Customers disappear after adding to project
We are using Jira SM for our new IT helpdesk ticketing system. My question is how to my customers (end users) submit tickets if they do not have accounts? We have 50 licenses for agents. When I try t...
When an agent is viewing a service request, how can we provide them the ability to update the date in the service request with such a changing urgency? Thank you
Hello, we want to provide users' ability when they submit a service request using a form. The field attachment is not available as a related JIRA field on a form and can only be added at the re...
We have many projects that share fix versions and releases. Is there no way to efficiently create these across projects?
Hello, I need to update the due date for a service request when a form is opened as opposed to after a form is submitted. For example, a new employee request is due date is two weeks fro...
Hello - I recently migrated from GSuite to O365 and it broke our inbound and outbound email handlers. Would someone be able to walk me through how to get this connected again? Thank yo...
Tell me please, how to add a comment to a Jira issue from a Slack channel using the issue number tag?
We use traditional username/PW authentication for our Service Desk customers. However, a customer of ours uses various atlassian.net web services and when accessing our service desk landing page they...
Thanks
I'm using insight for cloud and I have an object type called "employee". within that object type, I have a Jira user attribute which is set to "User" attribute type. Most of the employees don't have ...
Hey I need help. I'm creating an SLA, based on "Portal Groups". How do I call the "Portal group" data in "Items to display (in JQL)"
Looking for information with what can't you do in the JSM Help Center?
If I have a queue with multiple pages and I go to a ticket from the second page of the queue and I return the queue is shown again from page 1. Is there a way to change this so I come back on the pos...
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