user creation erase former user / la création d'un utilisateur efface l'ancien utilisateur

[Cynthia Carbonnier]

Hello,

ldelbecq@consoneo.com is used to be a ticket user.

She created an admin user to be able to read Confluence contents with the same email address.

The former user is not enabled anymore but we need it (much more than the second user).

What can we do, please ?

Kind Regards,

Bonjour,

ldelbecq@consoneo.com est utilisée comme utilisatrice de ticket.

Elle a créé une utilisatrice administratrice pour pouvoir lire les contenus dur Confluences avec la même adresse email.

L'ancienne utilisatrice n'est plus disponible mais nous en avons besoin  (bien plus que de la deuxième utilisatrice).

Que pouvons-nous faire, svp ?

Cordialement,

[Joseph Chung Yin · Accepted solution]

@Cynthia Carbonnier -

Welcome to the community.  The email address needs to be unique for user account.  What you can do is try to deactivate the account (second user account with the same email address) and revoke the product and site access too.  

Afterward, you should be able to reactivate the original account again.

If you still have issue, then I would recommend you to submit a support request to Atlassian Support Team for further assistance. (https://support.atlassian.com)

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Cynthia Carbonnier]

Thank you @Joseph Chung Yin ! This was very helpfull.

Kind Regards,

[Joseph Chung Yin]

@Cynthia Carbonnier -

Excellent, glad the information helped you.  If so, please click on Accept Answer when you have a chance.

Best, Joseph