We are using Jira SM for our new IT helpdesk ticketing system. My question is how to my customers (end users) submit tickets if they do not have accounts? We have 50 licenses for agents. When I try to submit a ticket as a test user (non agent), the portal wants me to login. How do we allow users (just from our company domain) to submit a ticket without first creating a login for them.
Hi Mike, welcome to the Atlassian community!
You should be able to change the Customer Permissions in the project settings and change the Customer Access in the Admin settings. There is a section in the admin settings that should meet your needs. Use Approved Domains
That is not working for our needs. We have over 2100 users and want to limit who can create accounts to just those users. Right now when I use approved domains, it wants them to login but they don't have accounts yet (they won't need it until they go to submit a ticket). When I allow them to create accounts, then I can also create an account using my Gmail email address... which we don't want. Otherwise just anyone could create an account and create tickets... thus potentially spamming our system.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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