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Jira Service Management
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I've started my trial of JIRA Service Desk but when I try and create my first service desk I get the following error. 'There was a problem setting up your first service desk, sorry about that.' Whe...
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My company's engineering department already uses JIRA Agile Cloud to manage its software product deliveries. We have a JIRA project per product. Each project tracks confirmed bu...
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How do i disable customer portal for customer users or i do not want to disclose customer portal to customers. Only tickets will be handled by e-mail?
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Hello, Cloud hosted JIRA with ServiceDesk enabled. How do i disable welcome email to customer when the account is created? Below (Snapshot) is the settings enabled. Or Can i customize the welcome...
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Can another email address be bcc'd when notification emails are sent to customers from Service Desk?
I'm trying to update our CRM system at the same time that Service Desk issues are created or updated, and this would make it very easy.
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Is it possible to implement such "user" with current service desk release? I need to have one super-user for a customer, this user should be able to see any tickets created by people from his company...
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We use a custom permission scheme for our Service Desk (as described here: https://confluence.atlassian.com/display/SERVICEDESK/Using+custom+permission+schemes). This means all users see this me...
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Would you know why my sla are deleted when I submit an edited issue. Thanx for your helpSubmit_button.png
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I have set up a forward in office 365 to our jira-on-demand servicedesk, and the messages sent to the alias in o365 shows up as rejected in the "Mail audit log" with the message "The message was reje...
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Exactly HOW do I export an Service Desk queue (for example "my open issues") to an Excel table? There has to be an export button like in the project view, but I can't seem to find it. We're hosting ...
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I'm using Jira service desk, when Customer use email respone to agent, Its will record sys log to comments ,It can not record it? how can disabled it? imafadf.JPG
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In the current version of JIRA Service desk I can only create a KB article directly. New incidents often refer to a known error or a KB article that has already been created and documented. How ca...
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Hi Team, Can you help me understand how Change Management and Problem Management work with Jira Service Desk? We are considering moving to JIRA Service Desk to management our request. Regards &nb...
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What permission is needed to allow customers to raise a request on behalf of?
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Hi there, in Scotland we have our Xmas holidays where we are given two days off for Xmas/boxing day and again at New Year. If these happen to fall on a weekend date, they roll over to the Monday...
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Hi Team, I installed a complete package JIRA + JIRA Service Desk. But when I started using JIRA, there were no tabs visible for JIRA Service Desk. I checked "Manage Add ons" and JIRA Service Desk a...
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Hello, is there a possibility for the incoming emails in servicedesk, to assign them by a tag in the email subject, to a specific issue typ? Thanks and regards Michael
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I tried to set up a merged workflow to process service desk requests (public support for our project), and also have a public bug and issue tracking workflow. Looks like the service desk addon l...
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In the video below (at 8:40), it show the queues in service desk queues in groups (assigned/unassigned). How can you do this? http://blogs.atlassian.com/2015/02/solve-tickets-jira-and-...
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is there a way to prevent users from adding SD features to their regular JIRA projects? (they use "Enable Service Desk" in the project admin area). Uncontrolled addition of these quickly pollutes "H...
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We're currently looking at migrating our Helpdesk services to JIRA Service Desk, but have a requirement that I can't think of a solution to. We have a daily KPI of Calls Received vs Calls Logge...
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My team is contemplating making the switch from Zendesk to Service Desk. We use Salesforce for our CRM. We would like to seamlessly integrate our Service Desk implementation with Salesforce so we can...
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Hi, From "Welcome to the Help Center" page, "Find a solution" box is currently linked to knowledge base but search results only show up when on Admin/agent account and nothing shows up when lo...
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We've just recently started exploring JIRA Service Desk to use for customer and partner support. Is there a good training course that anyone can recommend for quickly getting up to speed and set...
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In our support department, which utilizes JIRA v6.3.1. We would like to know how long it takes to complete certain tickets, in order that we do not breach SLA. We would like the clock to start as soo...
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