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Initate automation rule as form is opened

Hello, I need to update the due date for a service request when a form is opened as opposed to after a form is submitted.  

For example, a new employee request is due date is two weeks from the date of the form is created and the due date is prefilled when the form is opened.  

Thank you,

1 answer

1 accepted

3 votes
Answer accepted
Melo Community Leader May 10, 2022

Hi @jbolton,

In your case, I would use automation for Jira.

Trigger - issue created

Condition - compare with the issue type or request type

Action - set due date using smart value - {{now.plusDays(14)}}

More information on Automation for Jira and smart values:

https://support.atlassian.com/cloud-automation/docs/examples-of-using-smart-values-with-dates/

Please let me know if that helps.

Cheers,

Melo

Thanks Melo, your answer worked!  

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