What can't you do with the Help Center?

[Carmela Marco]

Looking for information with what can't you do in the JSM Help Center?

[Brant Schroeder]

@Carmela Marco I would recommend looking to review sites like this as they will have cons listed that you can use. https://www.capterra.com/p/138769/Jira-Service-Management/reviews/  You need to be careful though since some cons may have been fixed in feature requests.  I think it is odd that you are trying to include this in an RFP.  Every RFP I have ever responded to we focus on what we can meet that the RFP is asking for we don't call out the short comings.

[Carmela Marco]

Thank you Brant for the information.

[Callum Carlile _Automation Consultants_]

Hi @Carmela Marco 

It might be easier answering the opposite: the things you can do within the Help Center (if you're referring to customisation) can be found through this link. As a user or a customer, you can use the Help Center to raise service requests, which the Service Agents can then process. Within each project, you can create Request Types which will be displayed

[Carmela Marco]

Hi @Callum Carlile _Automation Consultants_ 

I appreciate the response and maybe I should have been clearer in my question. I do understand what the portal provides. The reason for my question is that I need to add details to a RFP for a bid of what it can't do as well.

I do know that the end user is not able to assign the ticket to anyone, is there anything else other than that?

I hope this clarifies things.

Thanks again.

Carmela