@Carmela Marco I would recommend looking to review sites like this as they will have cons listed that you can use. https://www.capterra.com/p/138769/Jira-Service-Management/reviews/ You need to be careful though since some cons may have been fixed in feature requests. I think it is odd that you are trying to include this in an RFP. Every RFP I have ever responded to we focus on what we can meet that the RFP is asking for we don't call out the short comings.
It might be easier answering the opposite: the things you can do within the Help Center (if you're referring to customisation) can be found through this link. As a user or a customer, you can use the Help Center to raise service requests, which the Service Agents can then process. Within each project, you can create Request Types which will be displayed
I appreciate the response and maybe I should have been clearer in my question. I do understand what the portal provides. The reason for my question is that I need to add details to a RFP for a bid of what it can't do as well.
I do know that the end user is not able to assign the ticket to anyone, is there anything else other than that?
I hope this clarifies things.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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