Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,293,387
Community Members
 
Community Events
165
Community Groups

What can't you do with the Help Center?

Looking for information with what can't you do in the JSM Help Center?

2 answers

0 votes
Brant Schroeder Community Leader May 11, 2022

@Carmela Marco I would recommend looking to review sites like this as they will have cons listed that you can use. https://www.capterra.com/p/138769/Jira-Service-Management/reviews/  You need to be careful though since some cons may have been fixed in feature requests.  I think it is odd that you are trying to include this in an RFP.  Every RFP I have ever responded to we focus on what we can meet that the RFP is asking for we don't call out the short comings.

Thank you Brant for the information.

Hi @Carmela Marco 

It might be easier answering the opposite: the things you can do within the Help Center (if you're referring to customisation) can be found through this link. As a user or a customer, you can use the Help Center to raise service requests, which the Service Agents can then process. Within each project, you can create Request Types which will be displayed

Hi @Callum Carlile _Automation Consultants_ 

I appreciate the response and maybe I should have been clearer in my question. I do understand what the portal provides. The reason for my question is that I need to add details to a RFP for a bid of what it can't do as well.

I do know that the end user is not able to assign the ticket to anyone, is there anything else other than that?

I hope this clarifies things.

Thanks again.

Carmela

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

167 views 0 4
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you