Hey guys, we made a custom field with the type User picker (Single select) An jira-administrator can pick an user from the list: A normal user can't do that. I googled a bit and s...
Hi, we have a lot of subtasks where we would like to not change the assignee when closing the subtask. Is this possible? Right now, whenever we close subtasks (or any kind of issue) the reporter is...
Hi there, Is it possible to push Jira ticket info to an external system? We have a similar "Helpdesk Portal" view in our system and would like to find out if it is possible to...
HI All, when I add any date files in Jira JSM request it appear under dates partitions, but I need it in the Details partition ? How can I do this ? thanks in advance BR,
How do I reopen an issue with the below work flow, so that I could change it to any status as a normal Jira issue and then further close it again, when its completed? PS: This is Jira cloud ...
Hi all, I'm having some difficulties with participant permissions. Here's what I'm trying to accomplish: 1. The customers who use our support portal are all internal, and under 1 organizati...
Recently updated our Jira DEV environment from 4.8 to 5.4. After that, the comment restriction menu displays incorrectly. Please see screenshots. I tried to disable all plugins, but it didn't he...
We are hoping to merge two projects into one. This involves moving all open tickets from (Project B) into (Project A) However, while doing some testing, I have noticed an issue. If ...
Hi Is it possible to change Request Type after creating the request?
Currently we have approval steps that are setting the approval by a Custom Field. However, sometimes that approver needs changed (they are on vacation, they were fired, they moved to a new pos...
I have since removed epic name and epic link from the epic issue type and screen and any other issue type but the field is still present on the form and required. How can I remove from the form but ...
Hi, I am having issues referencing the issue key in the jsm automation email. <a href="{{url}}">{{key}} - {{summary}}</a> ----------> this does not work {{createdIssue...
Hi everyone, Have any of you a solution to show a customer (on the issue screen in the portal) the expected response time based og similar issue types and priorities? best, Fred
I currently have an automation designed to automatically update two fields, request participants and organization when an issue is created and meets a certain condition. The rule is currently o...
Hi everyone! How are you? Hope you are doing just great! I am migrating from ClickUp to Jira and I don't know how to create a routine task that I have in ClickUp. Could you help me find out if ther...
IS JWM an additional cost if you currently use Jira Software?
We have had this issue from the start and we thought or think it may be within our network but wanted to check to see if anyone else is having issues. Currently we are unable to Drag & Drop .XLSX...
We have a legacy automation rule which reopens service desk issues if a customer comments on it. The issue we have is that often, it's a comment like "Thank you.", which reopens the ticket. I don'...
Is there is a way to configure Team Management using Hierarchy in Jira Service Management ITSM projects? I need a solution for my organization in which there are multiple roles. And each roles are r...
I have three condition when start SLA: - Create issue - Change to status A - Change to status B and one pause condition: - Change to status C Issue is created SLA was started -> issu...
trying to integrate tenable.io with jira cloud
Is it possible to get all the user information from OKTA and input it to Insight automatically? If there's a way may I know how?
Gostaria de saber qual o caminho para criar uma atribuição da tarefa para um novo usuario
Hello, i need some help with dashboard configuration. We need to filter a dashboard with a text field, is that possible? Actually i can filter with Select List Field, Assignee, but i really need to ...
Hi Community, It would be possible to somehow import users and passwords to the Discovery Tool without having to do it manually from the Credentials menu option. We have more than 100 users / crede...
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