How can I add Image to Jira Service Management forms?

[Sir Red]

I am planning to have a form that has an image display for customer to be guided.

[Joseph Chung Yin · Accepted solution]

@Sir Red -

Welcome to the community.  Unfortunately, this may be difficult to implement in having an image as a part of your FORM design.  It is because when one adds an image to the FORM configuration, the image is retrieved dynamically from a source (i.e. URL) and displayed on the FORM.  Unless the source is somewhere that all of your customers have access to it, if so, it is doable.  If not, then the image will be displayed as a broken object on the form when users access it from the Portal or via the FORM URL.

Sorry.  Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[David Quiram]

This seems like a bit of an oversight from a feature perspective as it should just be treated as a visual element on the page. Is there a feature request open for this to be added?

[Olha Yevdokymova_SaaSJet]

Hello @Sir Red 

Have you considered using Smart Jira Forms developed by my team? They offer a feature called Embedded content, allowing you to seamlessly integrate images directly into your forms. This provides clear instructions and helpful visuals, guiding your customers through the process effortlessly.

Key benefits of Smart Jira Forms:

• Visual Clarity: Easily add images, diagrams, or even videos to enhance customer understanding.
• Jira and JSM Integration: Works seamlessly across both platforms, streamlining your workflows.
• Flexible Sharing: Share your forms with anyone using a simple link, no Jira account required.
• Embeddable: Integrate your forms on Confluence pages or any website for broader accessibility.
  
  Let me know if you have any other questions!
  

[Sir Red]

Thank you for your suggestion