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User picker (single select) only for administrators possible

Hey guys,
we made a custom field with the type User picker (Single select)
An jira-administrator can pick an user from the list:

A normal user can't do that.



I googled a bit and someone said, that it's because of those global permissions:

I added there the group from the . (it's an imported Active Directory group)

And it still does not work, I can't pick from this field an user.


Is there anything else to consider to make that work for all users?

Thank you!

Best regards

1 answer

1 accepted

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Answer accepted

Hi @MHassan 

Just as a first step, can you double-confirm you've followed the instructions in relation to the Global Permissions based on this page:

For Issues with Global Permissions

Make sure that the logged in user has allow browse user permission for whatever groups they are in - especially in the jira-users group.

To Allow the permission, do the following:

  • Login to the JIRA application as the Admin.
  • Go to JIRA Administration > System > Security: Global Permissions
  • Set the permission for Browse User permission to allow jira-users group.Find the official documentation for allowing this permission here.

Does the Group you added to this Permission have the normal users in it?


Hello Ste @Stephen Wright _Elabor8_ 
thank you for your quick response.

Yes the group I've added contains the normal users.
It's strange that it still doesn't work.


Any ideas?

Best regards

Hi @MHassan 

Try to create a local Group (not through AD), with the users in it, and assign that to the permission - just as a test.


Hi Ste @Stephen Wright _Elabor8_ 
Thank you for that advice.

It didn't work either with a local group.
That's so strange.

I'll ask Atlassian itself, looks like a problem.
Or do you have any other ideas?

Thanks again for your support.

Best regards,

Hi @MHassan 


As this is for Jira Service Management - and assuming the internal users might not all be Agents (i.e some could be Customers) - I would next check they are set up correctly with the right permissions:

Check out these help documents:

^ Let us know how you go with these!


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