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SLA do not start after pause

Anna Arczynska
Anna Arczynska Jan 11, 2023

I have three condition when start SLA:

- Create issue
- Change to status A
- Change to status B

and one pause condition:
- Change to status C

 

Issue is created SLA was started -> issue was changed to status C SLA was paused -> issue was changed to status B SLA WAS NOT STARTED AGAIN why???

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Stephen Wright _Elabor8_
Stephen Wright _Elabor8_ Community Leader Jan 11, 2023

Hi @Anna Arczynska 

A simple check first!

When you move an Issue from a paused Status, to a countdown Status, it doesn't change the icon until you refresh the page - if you move it to Status B and refresh the page, does it start counting down again?

If this is not the issue, could you provide us a screenshot of your SLA? I just replicated this in my Jira instance, and it worked correctly.

Ste

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Anna Arczynska
Anna Arczynska Jan 12, 2023

Thank you for the answar. I found the problem it was about the working hours :/ everuthing was on pause. 

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