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I have three condition when start SLA:
- Create issue
- Change to status A
- Change to status B
and one pause condition:
- Change to status C
Issue is created SLA was started -> issue was changed to status C SLA was paused -> issue was changed to status B SLA WAS NOT STARTED AGAIN why???
A simple check first!
When you move an Issue from a paused Status, to a countdown Status, it doesn't change the icon until you refresh the page - if you move it to Status B and refresh the page, does it start counting down again?
If this is not the issue, could you provide us a screenshot of your SLA? I just replicated this in my Jira instance, and it worked correctly.