Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,091
Community Members
 
Community Events
176
Community Groups

SLA do not start after pause

I have three condition when start SLA:

- Create issue
- Change to status A
- Change to status B

and one pause condition:
- Change to status C

 

Issue is created SLA was started -> issue was changed to status C SLA was paused -> issue was changed to status B SLA WAS NOT STARTED AGAIN why???

1 answer

0 votes

Hi @Anna Arczynska 

A simple check first!

When you move an Issue from a paused Status, to a countdown Status, it doesn't change the icon until you refresh the page - if you move it to Status B and refresh the page, does it start counting down again?

If this is not the issue, could you provide us a screenshot of your SLA? I just replicated this in my Jira instance, and it worked correctly.

Ste

Thank you for the answar. I found the problem it was about the working hours :/ everuthing was on pause. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events